Charles Akakpor
Kitchener,ON
Summary
Organized and dedicated Project Administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Logistics Administrative Clerk
Canada Post
08.2023 - Current
- Handled customer inquiries regarding shipment status efficiently, fostering positive relationships through prompt resolution of issues.
- Assisted in the development of a comprehensive warehouse layout plan, optimizing space utilization and workflow efficiency.
- Played an integral role in the successful execution of various logistics projects by providing administrative support and ensuring timely completion of tasks.
- Participated in regular training sessions to stay updated on industry best practices and continuously improve professional skills in logistics administration.
- Contributed to successful on-time delivery performance by proactively tracking shipments and resolving potential delays.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Representative
Amazon
10.2022 - 06.2023
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Project Administrator
Sterling Bank
05.2021 - 08.2022
- Executed on-time, under-budget project management on complex financial issues for senior leadership.
- Established strong relationships with internal departments such as finance and procurement for smooth collaboration in meeting project requirements.
- Efficiently managed incoming requests from stakeholders by prioritizing tasks based on urgency and relevance.
- Identified and eliminated safety risks through additional training.
- Increased stakeholder satisfaction with frequent progress updates and transparent reporting methods.
- Maintained accurate records of all project-related expenses to facilitate budget tracking and financial reporting.
- Facilitated regular team meetings for effective communication, collaboration, and problem-solving efforts.
- Collaborated with cross-functional teams to ensure seamless project integration and alignment with organizational goals.
Project Coordinator
OPAY
01.2020 - 05.2021
- Kept projects on schedule by managing deadlines .
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
Education
Bachelor of Arts - Political Science
Oduduwa University
Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ONGlobal Hospitality Business Development
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ONSkills
- Vendor Relations
- Stock Control
- Conflict Resolution
- Problem-Solving
- Change Management
- Documentation and Control
- Budget Adherence
- Microsoft word, Powerpoint and Excel
- Ms Project
- JIRA
- Team management
Certification
- Google project management
- WHMIS
- Food and Safety Handling
- Smart Serve
Timeline
Logistics Administrative Clerk
Canada Post
08.2023 - Current
Customer Service Representative
Amazon
10.2022 - 06.2023
Project Administrator
Sterling Bank
05.2021 - 08.2022
Project Coordinator
OPAY
01.2020 - 05.2021
Bachelor of Arts - Political Science
Oduduwa University
Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Global Hospitality Business Development
Conestoga College Institute of Technology And Advanced Learning
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