Charles Agongo
Toronto,ON
Summary
Hardworking employee with customer service, multitasking, and time management abilities devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Sales Representative
GeneX
Vaughan, Ontario
01.2025 - 08.2025
- Developed strong relationships with clients to understand their needs.
- Collaborated with team members to strategize sales approaches.
- Managed customer inquiries and resolved issues promptly.
- Prepared detailed reports on sales activities and client feedback.
National Service Person
National Petroleum Authority
Zaare, Bolgatanga
11.2023 - 12.2024
- Engaged with volunteers to facilitate training sessions and workshops.
- Maintained records of participation and program effectiveness for reporting purposes.
- Provided administrative support such as filing documents or creating presentations related to upcoming initiatives.
- Created reports for senior management on project outcomes and successes.
- Collaborated with other departments within the organisation in order to ensure successful implementation of new policies or procedures.
- Provided support and guidance to new members of the national service team.
- Supported administrative tasks, including scheduling and documentation management.
- Developed relationships with other organisations working towards similar goals as part of the national service program.
Manager
Get Rich
Atulbabisi, Bolgatanga
02.2021 - 10.2023
- Managed team operations to ensure efficient workflow and task completion.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Education
Bachelor of Science - Biochemistry
Kwame Nkrumah School of Science And Technology
Ghana, Kumasi11-2024
Skills
- Critical thinking
- Fast learner
- Time management
- Team collaboration
- Friendly, positive attitude
- Organizational skills
- Customer relations
- Public speaking
- Multitasking
- Recordkeeping
- Communication
- Team management
- Teamwork and collaboration
- Effective communication
Affiliations
I have a passion for basketball so I understand the desires of athletes comfortability and efficiency first hand and how to meet those needs.
Accomplishments
- I lead my thesis project team in the final year of my degrees program.
- I captained a soccer team back home in Ghana
Languages
English
Professional
Timeline
Sales Representative
GeneX
01.2025 - 08.2025
National Service Person
National Petroleum Authority
11.2023 - 12.2024
Manager
Get Rich
02.2021 - 10.2023
Bachelor of Science - Biochemistry
Kwame Nkrumah School of Science And Technology