Summary
Overview
Work History
Education
Skills
Timeline
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Charlene Storey

Innisfil

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience

Work History

Service Advisor

Georgian Chevrolet Buick GMC
03.2006 - Current


  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Greet customer, dispatch work, inform and update customers, book and invoice all work and cash out customer
  • Bill out and pay all technicians, auth techs time off and organize all work for techs

Service Coordinator

Premier Peterbilt
09.2004 - 02.2006
  • Communicated with clients and service providers to provide updates on work progress.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Assessed customer needs and developed solutions to meet needs.

Education

Business/Marketing Automotive Degree - Automotive

Georgian College
Barrie
08.2004

Skills

  • Product Training
  • Time Management
  • Strong Analytical and Problem-Solving Skills
  • Attention to Detail
  • Customer Relationship Management

Timeline

Service Advisor

Georgian Chevrolet Buick GMC
03.2006 - Current

Service Coordinator

Premier Peterbilt
09.2004 - 02.2006

Business/Marketing Automotive Degree - Automotive

Georgian College

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Charlene Storey