CHARLENE SHAKO
Victoria
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
6
6
years of professional experience
Work History
PHYSIOTHERAPIST FRONT OFFICE RECEPTIONIST
Medilink Consulting
04.2022 - 01.2024
- Utilizes Janeapp software for day-day operations
- Offers friendly and efficient service to patients, handles challenging situations with ease
- Confirm appointments, communicates with patients and updates patient records
- Handles cash transactions and maintains sales and payments records accurately
- Performs various administrative duties such as; inventory and insurance billing and invoicing
FRONT OFFICE ASSISTANT
British Columbia Christian Society
07.2021 - 01.2022
- Directed phone inquiries, answered customer questions
- Greeted visitors and customers upon arrival
- Offered assistance and answered questions
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
RESTAURANT FOOD CO-WORKER
Ikea Ltd
03.2021 - 08.2021
- Prepared orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Explained menu items and suggested appropriate options for food allergy concerns
- Maintained positive work atmosphere by cooperating professionally with customers, team members and management
DISHWASHER/ PREP COOK
Pomme Natural Market
07.2018 - 11.2019
- Kept dining rooms and kitchen area clean and waste-free during shift
- Assisted kitchen staff during peak hours to maintain productive workflows and reduce customer wait times
- Prepared and cooked food in exact quantities to meet orders
- Assisted with meal and food prep tasks during less-busy periods
Education
Bachelor of Arts - Psychology
University of Victoria
Victoria, None12-2026
Skills
- High-Volume Customer Service Experience
- Detail Oriented
- Team-Player
- Fluent bilingualism
- Time management skills
- Written and verbal communication
- Conflict resolution
LANGUAGES
French
Native or Bilingual
FULL/PART-TIME POSITION
Looking for Part-Time Positions; Weekend Availability
Timeline
PHYSIOTHERAPIST FRONT OFFICE RECEPTIONIST
Medilink Consulting
04.2022 - 01.2024
FRONT OFFICE ASSISTANT
British Columbia Christian Society
07.2021 - 01.2022
RESTAURANT FOOD CO-WORKER
Ikea Ltd
03.2021 - 08.2021
DISHWASHER/ PREP COOK
Pomme Natural Market
07.2018 - 11.2019
Bachelor of Arts - Psychology
University of Victoria
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