CHARLENE SENGDEUANEPHENG
8923 - 183 Ave NW Edmonton
Summary
To acquire an opportunity to work in a multi-dynamic role allowing me to improve on my existing skill set to advance my career development.
Overview
15
15
years of professional experience
Work History
Clerk II
City of Edmonton, Parks & Roads Services
Edmonton, Alberta
02.2019 - 11.2022
- Front Reception duties
- Data entry for Payroll using SAP and PeopleSoft
- Receive and direct public inquiries, information, and complaints to the appropriate department using SAP
- Manage the processing of Corporate credit cards, and other documents requiring Management approval
- Process seasonal hiring, onboarding and offboarding administrations
- Utilize Microsoft Word, Excel, and Google Applications including; Sheets, Docs, Drive to generate reports and compose memos, letters, meeting minutes
- Ensure all administrative tasks are completed in accordance with established policies and procedures
- Organize mail, photocopying, and filing
- Other clerical duties as required
- Acting Supervisor duties including:
- Leading a large team of Administrators for the Open Space Operations department
- Audit and verify the accuracy of bi-weekly payroll cut-off using two payroll systems; SAP CAT2 and PeopleSoft
- Manage scheduling for the General Supervisor's calendar
- Facilitate, and organize meetings and events
- Assisting the General Supervisor regarding emergent issues
- Review and authorize vacation approvals
- Manage Open Space Operations fleet administration
Payroll Coordinator
Independent Counselling Enterprises
03.2016 - 04.2018
- Supervision and training of Payroll Assistants
- Verification of employee timesheets
- Computer generation of payroll through the Payflex (Ceridian) system
- Auditing of the register under the direction of the Manager of Accounts
- Responsible for generating Record of Employment
- Ensure all time lines are met for payroll to operate accurately and effectively
- Daily liaison with all departments on payroll issues
- Maintain confidentiality of all payroll records
- Knowledgeable of payroll principles, practices, and Employment Standards
- Perform other duties as directed by the Manager of Accounts
Payroll Assistant
Independent Counselling Enterprises
07.2013 - 03.2016
- Payroll duties includes:
- Assist in the verification, compilation, and maintenance of payroll data
- Generate timesheets, and adjustments through the Payflex (Ceridian) system
- Prepare, input, and electronically transmit payroll data
- Audit, and correct payroll errors prior to transmission
- Ensure accuracy of vacation, sick time, and overtime statistics
- Set up, and verify new employees in payroll system
- Prepare, and issue Record of Employment
- Prepare, and process W.C.B
- Invoices
- Maintain confidentiality of all payroll records
- Maintain knowledge of payroll principles, practices, and Employment Standards
- Perform other duties as directed by management
- Receptionist/Clerical duties includes:
- Manage internal and external calls
- Respond to general inquiries, and direct calls to various office personnel
- Utilize overhead paging systems
- Maintain manual and computerized filing system
- Photocopy, and scan documents as necessary
- Provide information to employees for shift assignment
- Maintain confidentiality
Employee and Client Assistance Team Supervisor
Independent Counselling Enterprises
07.2013 - 03.2016
- Provide employees, clients and guardians with support outside of regular business hours
- Assist clients and employees to manage emergency situations
- Manage staff scheduling during emergency cancellations
- Follow emergency and safety procedures
- Provide Risk Assessment to staffing for specific job sites
- Complete required documentation reports of any incidents that occur
- Maintain security, and confidentiality of the information possessed
Homecare Booking Coordinator
Independent Counselling Enterprises
01.2012 - 07.2013
- Client intake procedures and employee scheduling for service delivery
- Input data entry of services to validate shift assignment
- Staff support scheduling in accordance with the agency’s policies and procedures
- Liaise with Alberta Health Services’ coordinators
- Responded to client and employee concerns as appropriate
- Organized client, and employee database files
- Provided orientation to clients and employees about service and work-site specifications
- Maintained acceptable standards and procedures
- Ensured documentations were completed in a timely manner
Front Desk Agent
Quality Inn West Harvest
02.2008 - 01.2012
- Created reservations via telephone, fax, email, and in person
- Operate switchboard system
- Processed guest arrivals, and departures
- Analyzed charges and obtained payment
- Completed balance sheets, and cash reports
- Prepared direct bill invoices for the company’s Accountant
- Examined and resolved complaints and claims
- Maintained occupancy statistics
Education
Accounting Diploma -
Northern Alberta Institute of Technology (N.A.I.T.)
01.2018
Accounting Certificate -
Northern Alberta Institute of Technology (N.A.I.T.)
01.2013
High School Diploma -
Eastglen High School
06.2004
Skills
- Communication
- Interpersonal
- Customer Service
- Organizational
- Time Management
- Analytical
- Multi-tasking
- Fast-paced learning
References
Available Upon Request
Timeline
Clerk II
City of Edmonton, Parks & Roads Services
02.2019 - 11.2022
Payroll Coordinator
Independent Counselling Enterprises
03.2016 - 04.2018
Employee and Client Assistance Team Supervisor
Independent Counselling Enterprises
07.2013 - 03.2016
Payroll Assistant
Independent Counselling Enterprises
07.2013 - 03.2016
Homecare Booking Coordinator
Independent Counselling Enterprises
01.2012 - 07.2013
Front Desk Agent
Quality Inn West Harvest
02.2008 - 01.2012
Accounting Diploma -
Northern Alberta Institute of Technology (N.A.I.T.)
Accounting Certificate -
Northern Alberta Institute of Technology (N.A.I.T.)
High School Diploma -
Eastglen High School