CHARLENE SCHMIDT
Lethbridge,AB
Summary
HR professional with over 10 years of experience in leading human resources functions, including recruitment, employee relations, benefits administration, and workforce development. Expertise in aligning HR strategies with business goals to drive organizational effectiveness and enhance employee engagement. Proven track record in implementing efficient onboarding programs and managing complex employee relations and performance management issues. Recognized for strategic thinking and building high-performing teams that support organizational growth.
Overview
14
14
years of professional experience
Work History
HR Manager
Stronks Feedlot Ltd.
Picture Butte, Alberta
01.2025 - Current
- Led full-cycle human resources operations, aligning HR strategy with business objectives to enhance workforce planning, recruitment, and retention in a fast-paced agricultural environment
- Manage end-to-end recruitment and onboarding, implementing efficient hiring practices to attract and retain top talent
- Reduced onboarding processing time by 25% through the design and implementation of streamlined documentation, tracking systems, and standardized processes
- Oversee payroll, benefits administration, and HR operations, ensuring accuracy, compliance, and adherence to internal controls
- Develop, implement, and continuously improve HR policies and procedures in alignment with Alberta employment legislation and organizational goals
- Lead administration of the Temporary Foreign Worker Program (TFWP), including LMIA coordination, IRCC compliance, and work permit applications/renewals; ensure audit readiness, regulatory compliance, and proactive risk mitigation across all foreign worker employment processes
- Advised leadership on employee relations, performance management, disciplinary actions, and organizational development to drive strategic initiatives
- Lead performance management processes, including reviews, coaching, and succession planning to drive employee engagement and performance outcomes
- Ensure full compliance with occupational health and safety standards, including WCB claims management and implementation of safe workplace practices
- Design and implement HR tracking and reporting systems (attendance, training compliance, onboarding), improving operational efficiency and data accuracy
- Partner with leadership to identify workforce challenges and implement practical, business-focused HR solutions
- Develop and maintain job descriptions aligned with evolving organizational structure and operational needs
- Supervise and mentor HR/administrative staff, promoting accountability, professional development, and high performance
- Identified and resolved complex HR and operational issues, ensuring business continuity and supporting organizational growth
- Maintain strict confidentiality and integrity of employee records, HR documentation, and reportingg
Dual Support Supervisor
Lethbridge Family Services
02.2023 - Current
- Supervised health care aides and conducted yearly performance reviews to ensure quality care delivery
- Coached and supported health care aides and supervisors to enhance service quality and team cohesion
- Managed defined caseloads of clients while consistently meeting performance standards
- Co-Ordinate service to each client based on authorization and service plan, complete of client intakes and assessments
- Respond to all concerns for clients and health care aides by phone, email and in-home visits
- Completed and/or ensure health care aides completed appropriate paper work such as Unusual Occurrence Reports and Accident/Incident Reports and submit as per procedure
- Maintain client files with current information and documentation in accordance with agency policy and procedure
- Initiates client start and termination of file completion
- Implement procedural changes as directed
- Provides day-to-day scheduling to support for both client visits and staff schedules
- Managed time efficiently in order to complete all tasks within deadlines
- Assigns and calls relief staff to fill vacant shifts according to LFS standardized shift fill order and scheduling processes
- Arranged and attended case conferences and meetings.
- Floated to various departments to deliver clinical and scheduling support during staff absences or vacancies.
Treatment Coordinator
All North Dental
Lethbridge, Alberta
01.2021 - 01.2023
- Prepare claim forms for dental insurance
- Assist patients in completing all necessary forms and documents
- Organized referrals to other medical specialists
- Maintained and manage patient records in compliance with security regulations
- Accounts Receivables - Daily process of insurance claims paid AB Blue Cross, SunLife, Manulife etc
- Monthly statements sent to clients with outstanding invoices
- Adhered to strict Alberta Dental Association (ADA&C) Fee guidelines at all times to protect patient privacy
- Educated patients on postoperative care to enhance recovery and protect dental work
- Schedule appointments for new and existing customers, factoring in provider availability and scheduling loads
- Book appointments for patients using Dentrix
- Document patients' dental health information and medical history
- Explain treatment procedures and instruct patients on home care guidelines
- Engaged in continuous improvement by generating suggestions and participating in problem-solving activities to support teamwork
- Handle incoming calls to address customer inquiries and concerns
- Resolve conflicts and negotiated mutually beneficial agreements between parties
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Manage quality assurance program, including on-site evaluations, internal audits and customer surveys
- Conducted research, gathered information from multiple sources and presented results
- Drove operational improvements which resulted in savings and improved profit margins
- Resolved problems, improved operations and provided exceptional service
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Work closely with owner to maintain optimum levels of communication to effectively and efficiently complete projects
- Exceeded goals through effective task prioritization and great work ethic
- Demonstrated respect and friendliness in all interactions
- Developed and maintained courteous and effective working relationships
- Monitored all company inventory to ensure stock levels and databases were updated.
- Developed comprehensive service plans to meet client needs
- Provided individual and family support services to enhance well-being
- Assisted in delivering financial services support to clients for better decision-making
Talent Management Coordinator
Good Samaritan Society
Lethbridge, Alberta
09.2019 - 01.2021
- Facilitated full cycle recruitment for 9 Southern Alberta Assisted Living Facilities and 1 British Columbia Facility by collaborating with the recruitment department and care homes/programs/head regional office departments.
- Developing targeted outreach recruitment programs to recruit best talent and meet all departmental hiring needs
- Filter incoming resumes to identify qualified applicants
- Conduct preliminary prescreen interviews with applicants
- Verified candidate references to ensure credibility and suitability for positions.
- Prepare and post job ads online
- Schedule interviews and maintain calendars for all 9 hiring teams for Southern Alberta Region and 1 hiring team for British Columbia
- Assisted care homes/programs/head regional offices and Regional Talent Management Leads with full cycle recruitment and retention processes.
- Increased employee retention by maintaining a positive work environment.
- Helping create user-friendly application forms and questionnaires to be used by organization during staff recruitment and interviewing
- Applied knowledge of hiring practices (screening, interviewing, assessing, onboarding) and retention initiatives.
- Experience using recruiting software (HRNet, Meditech) and social networking platforms
- Working knowledge of employment standards legislation, human rights, and collective agreements
- Maintained recruitment competition files for Out of Scope (OOS) and difficult-to-fill positions.
- Responded to requests from hiring managers to provide interview guides and resource materials related to recruitment and retention.
- Assist with new hire onboarding packages and schedules as required
- Prepare all offer letters and regret letters to candidates
Administrative/HR Coordinator
CICL - Legacy Lodge
Lethbridge, Alberta
11.2011 - 08.2019
- Provided leadership and professional Human Resource Management to staff according to mission, vision and values of Legacy Lodge
- Directed and supervised administrative assistants to ensure efficient workflow and task completion.
- Accountable for Human Resource Strategy (Human Resource Strategy Management, Human Resource Management, and Employee Health and Wellness), Administrative/Clerical Support, Inventory Management, Quality Assurance, Safe Work Procedures and Reporting
- Efficiently and Effectively covered payroll data entry and problem solving in Avanti for approx 150 employees prepared and submitted payroll reports to Director of Operations and Site Director
- Established and updated work schedules to account for changing staff levels and expected workloads and problem-solve staff scheduling issues ensuring 24-7 coverage of trained and qualified personnel, including designated in-charge position (after hours)
- Coordinate discipline and grievance processes with Director of Operations, Site Director, Department Leads and employees
- Provide tools for Performance Evaluations and track all Performance Evaluations
- Ensure Criminal Record Checks are on file for all employees, Volunteers and Contract Service Providers who provide direct services to Residents
- Ensure Contract Service Providers hold appropriate trade licenses, insurance and Worker's Compensation as required
- Assisted employees with daily tasks and resolved complex issues using motivational and analytical strategies to enhance workplace morale.
- Coordinate Benefits Administration Services
- Coordinated resident scheduling, admissions, discharges, and calculated monthly invoicing for 104-bed supportive living facility, ensuring seamless operations and accurate billing.
- Ensure accurate and timely reporting of Occupancy Records to AHS and CICL
- Provide technical support for Nurse Call System as well as telephone and computer systems
- Designate and maintain all facility fobs, keys and cell phones
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Worked closely with others to ensure timely invoicing and accounts receivables and accounts payable were completed
- Oversaw expenditures and worked with accounting department to manage budgets
- Interviewed and hired skilled professionals, enhancing departmental expertise and contributing to overall team effectiveness.
- Organize, coordinate and conduct employee, volunteer and contracted service provider orientations
- Ensure government regulations and standards are adhered to
- Familiarize self with Operational Policies and Procedures, Licensing Standards, and Continuing Care Standards eg Safe water temperatures, safe use of all lifts, infection prevention control
- Familiarize with Emergency Response Plans and their implementation
- Familiarize with Occupational Health and Safety and their implementation
- Enter Maintenance issues or concerns in Maintenance Log Book into SeniorCare
Education
Bachelor of Management Studies - Business Administration Major in HR Management
Athabasca University
Lethbridge, Canada05-2012
Management Diploma - Management
Lethbridge College
Lethbridge, Canada04-2002
Business Administration Certificate -
Lethbridge College
Lethbridge, AB, Canada04-2001
High School Diploma -
Coalhurst High School
Coalhurst, AB, Canada06-1999
Skills
Core Competencies:
HR Leadership & Strategy
HR Strategy Workforce Planning Talent Acquisition Recruitment & Selection Succession Planning Organizational Development Change Management Strategic Planning Talent Management Employee Retention Strategies Workforce Optimization Leadership & Team Development
Employee Relations & Labour Management
Employee Relations Conflict Resolution Dispute Mediation Labour Relations Union Relations Grievance Handling Workplace Investigations Corrective Action Planning Performance Management Employee Engagement Employee Support
Compliance & Risk Management
Employment Law Labour Law Compliance HR Legal Compliance Regulatory Compliance Policy Development & Enforcement Workers’ Compensation (WCB) Claims Processing Accreditation Canada Standards Supportive Living Accommodation Standards Diversity & Inclusion Health & Safety Compliance
- Workforce analytics
Compensation, Benefits & Payroll
Compensation & Benefits Management Salary Administration Compensation Structuring Benefits Administration Retirement Programs Payroll Administration & Oversight Accounts Payable Accounts Receivable Financial Acumen
HR Operations & Systems
HR Policy Development HR Processes Onboarding & Orientation Training & Development Programs Performance Appraisals HR Reporting HR Analytics Data Analysis Metric Tracking Scheduling & Staff Coordination System Development
Technical Proficiency
QuickBooks Microsoft Office (Word, Excel, Outlook) HRIS Systems Procura Scheduling Dentrix Meditech ESP/Avanti
Administrative & Professional Skills
Organizational Leadership Administrative Supervision Schedule Management Time Management Attention to Detail Multitasking Effective Communication (Verbal & Written) Relationship Building Goal Setting Quality Assurance Interviewing Techniques Background Checks
Timeline
HR Manager
Stronks Feedlot Ltd.
01.2025 - Current
Dual Support Supervisor
Lethbridge Family Services
02.2023 - Current
Treatment Coordinator
All North Dental
01.2021 - 01.2023
Talent Management Coordinator
Good Samaritan Society
09.2019 - 01.2021
Administrative/HR Coordinator
CICL - Legacy Lodge
11.2011 - 08.2019
Bachelor of Management Studies - Business Administration Major in HR Management
Athabasca University
Management Diploma - Management
Lethbridge College
Business Administration Certificate -
Lethbridge College
High School Diploma -
Coalhurst High School