CHARLENE M. LEIVAS
MENIFEE
Summary
Pursue a position that enables me to apply my expertise and knowledge acquired through my extensive experience in the medical field to a team of professionals.
EXPERIENCED ADMISSIONS AND COLLECTIONS CLERK WITH CUSTOMER SERVICE EXPERTISE
Overview
36
36
years of professional experience
Work History
Admissions & Collections Clerk
Riverside University Health Systems Medical Center
09.2007 - Current
- Professional first point of contact
- Facilitated patient registrations across various departments including SDS, ER, Admissions, L&D, Specialty Clinics, and Ancillary services.
- Insurance authorization, verification, and processing
- Interview, record, and evaluate patient financial information for the billing department
- Evaluate eligibility for Medi-Cal, MISP, and financial assistance, and direct eligible patients to appropriate departments
- Coordinate with contracted IPAs
- Develop rapport with providers to ensure continued care and treatment of patients
- Experience in Behavioral Health at ETS
- Customer service (calls, patient charts, and payments)
- Appointment scheduling
- Leading and training staff
- Process and record insurance and Medicare billing
- Process referrals/obtain and track authorizations for specialty care
- Accounts receivable/posting payments
- Collection of past-due debt
- Pharmacy and laboratory liaison
- Maintain office supplies
- Medical product retail sales
Front Office Manager
Gerald T. Gostanian, M.D., Inc.
10.1991 - 11.2005
- Front office customer service
- Patient Registration
- Coordination of benefits
- Insurance verification for eligibility and benefits
- Data entry
- Prepare patient charts
- Coordination of benefits
- Process referrals
- Assist with leading and training new employees
- Pharmacy, laboratory, specialty, and radiology liaison
Office Assistant
Medical Group of Beverly Hills
05.1989 - 07.1991
- Improved accessibility of resources by updating office website content and creating user-friendly guides on various topics relevant to students'' needs.
- Streamlined customer service procedures by providing prompt assistance and addressing customer concerns.
- Provided essential support during critical incidents, coordinating emergency medical assistance when necessary.
- Provided outstanding customer service to late-night shoppers, addressing concerns, and offering assistance as needed.
Skills
- Professional first point of contact
- Quick learner
- Ability to work independently or with a team
- Strong organizational and coordination skills
- Excellent customer interaction skills
- Ability to work calmly and efficiently under pressure
- Front office customer service
- Patient Registration
- Coordination of benefits
- Insurance verification for eligibility and benefits
- Data entry
- Prepare patient charts
- Process referrals
- Assist with leading and training new employees
- Pharmacy, laboratory, specialty, and radiology liaison
Reference
Laura Negrete, Patient Access Supervisor, 951.467.8695
Timeline
Admissions & Collections Clerk
Riverside University Health Systems Medical Center
09.2007 - Current
Front Office Manager
Gerald T. Gostanian, M.D., Inc.
10.1991 - 11.2005
Office Assistant
Medical Group of Beverly Hills
05.1989 - 07.1991
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