Charlene Mc Laughlin
Alta
Summary
Dynamic office manager with a proven track record at Hunt Propane, excelling in customer service and organizational skills. Enhanced team productivity through effective delegation and streamlined operations. Recognized for maintaining confidentiality and resolving conflicts with empathy, fostering a positive work environment and ensuring client satisfaction.
Overview
18
18
years of professional experience
Work History
Office Manager
Hunt Propane
12.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Customer Service Representative
AmeriGas Propane
01.2018 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Business Manager
Donner Ski Ranch
03.2007 - 05.2017
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
Education
Bachelor of Arts - Business
Sacramento State
Sacramento, CA05-1990
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
Timeline
Office Manager
Hunt Propane
12.2020 - Current
Customer Service Representative
AmeriGas Propane
01.2018 - 11.2020
Business Manager
Donner Ski Ranch
03.2007 - 05.2017
Bachelor of Arts - Business
Sacramento State
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