Charlene Kryski
Alberta
Summary
Dedicated Administrative Assistant motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and co- workers as well as evaluate their needs and determine best options. Reliable and driven, with strong time management and prioritization abilities.
Overview
18
18
years of professional experience
Work History
Corporate Services Team-Processing, Contract
Excel & Y Insurance Services
07.2023 - 08.2023
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enter details of new Insurance Applications
- Maintained confidentiality of information regarding clients and company.
- Handled assignments independently with good judgement and critical thinking skills.
Data Entry/ Contract
Lundgren & Young Insurance
08.2020 - 11.2020
- Accurately handled data entry for 500 clients into company-based software.
- Completed data entry tasks with accuracy and efficiency.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers' requests and addressed their concerns.
Administrative Assistant / Contract
Brokerlink
07.2018 - 01.2018
- Provided administrative services, answered multi-line phones, routed calls and messages to appropriate staff. Data entry, account coding, proofreading and filing.
- Managed reception area, including in-person requests, internal and external communications while maintaining high levels of confidentiality.
- Answered and quickly redirected up to 100 calls per day, as well as monitored incoming mail, faxes and deliveries from couriers.
Site Manager
Sentinel Self-Storage
04.2015 - 12.2017
- Provided all office administration including Microsoft Office, filing, data entry, multi-line phone, faxes and couriers. Daily POS transactions, bank deposits, as well as greeting customers while solving problems and concerns.
- Built and maintained vendor relationships.
Spouse Transferred
Moved To United States
09.2006 - 10.2014
Transcription Course
ICS Canada
03.2005 - 05.2006
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Education
Diploma -
High School
Skills
Accomplished Administrative Assistant with exceptional skills
- Skilled in Microsoft Office
- 10 Years Customer Service
- Proficient in Data Entry
- Proven ability to Multitask
- Strong Organizational Skills
- Excellent Verbal & Written Communication
- Scanning, Coding & Filing
- Strong Customer Focus
- Attention to Detail - Professional & Courteous
Additional Information
Attended Conferences on Administration & Customer Service ~ 2015 - 2017
Timeline
Corporate Services Team-Processing, Contract
Excel & Y Insurance Services
07.2023 - 08.2023
Data Entry/ Contract
Lundgren & Young Insurance
08.2020 - 11.2020
Administrative Assistant / Contract
Brokerlink
07.2018 - 01.2018
Site Manager
Sentinel Self-Storage
04.2015 - 12.2017
Spouse Transferred
Moved To United States
09.2006 - 10.2014
Transcription Course
ICS Canada
03.2005 - 05.2006
Diploma -
High School
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