Charlene Kristiansen

• Excellent communication skills, both verbal and written.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proved successful working within tight deadlines and a fast-paced environment.

• Handled and processed variety of claims, including bodily injury and .claims involving Alberta insureds involved in motor vehicle collisions in the United States.
• Investigated and assessed risk of claims against my employer's insured.
• Argued liability with Third Party adjuster
• Handled claims directly with counsel for third party directly, unless third party retained counsel.
• Sought sufficient details from Third party or their counsel to assess

our risk and to obtain sufficient settlement authority from my employer to conduct settlement negotiations.

• Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
• Handled and processed variety of claims, including Accident Benefits and Bodily injury and property damage claims.
• I was the in house adjuster for the Formula Transport Risk Policy.[Type].
• Paid and processed claims within designated authority level.
• Entered claim transactions, payments, reserves and other documentation.
• Obtained necessary information to complete proper evaluation of injury claims.

• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Answered customer questions regarding deductibles.
• Examined claims forms and other records to determine insurance coverage.
• Verified insurance claims and determined fair amount for settlement.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
• Researched and analyzed policy contracts to verify proper payment of claims.
• Maintained suspicious claims database and prepared reports for supervisors.
• Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
• Documented all investigation activity and presented reports to management.
• Evaluated insurance policies and analyzed damages to determine coverage.BI
• Organized, planned and documented materials for BI claims.
• Established relationships with clients and insurance companies to foster timely claims resolution.
• Trained other claims staff members on proper handling and evaluation of injury claims.
• Substantiated legitimate claims and denied unjustified claims.
• Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
• Verified accuracy of Medical and employment records to maintain accuracy of records database.
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
• Followed up on potentially fraudulent claims initiated by claims representatives.
• Maintained contact with claimants and attorneys to determine treatment status.
• Negotiated BI settlement agreements to resolve disputes.