Summary
Overview
Work History
Education
Skills
Languages
Certification
Pro Serve
Timeline
Generic

Charlene Krahn

Rocky Mountain House

Summary

Proven to excel in high-pressure environments, I leveraged my strong work ethic at Nicks Diner and Pizza, I spearheaded a mentorship program, significantly boosting team morale and guest satisfaction. Skilled in cash handling and exceptional customer service, I consistently exceed employer expectations by prioritizing cleanliness and hospitality service expertise.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Labourer

Bunch Welding
06.2024 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.

Waitress/Supervisor

Nicks Diner and Pizza
02.2016 - 03.2024
  • Created a mentorship initiative to promote staff development, improving team morale.
  • Implemented training programs for new hires to ensure consistency in service.
  • Delivered exceptional dining experiences for improved guest satisfaction.
  • Coordinated with kitchen staff to ensure timely food service, enhancing overall dining experience.
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Streamlined workflow for better productivity by reorganizing staff schedules.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.

Waitress

Tamarack Inn Restaurant
11.2014 - 02.2016
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Education

High School Diploma -

E.D.Feehan High School
Saskatoon, SK
06-1982

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards

Languages

English

Certification

Pro Serve Alberta

Pro Serve

Pro serve allows me to work in an environment serving food and alcohol

Timeline

Labourer

Bunch Welding
06.2024 - Current

Waitress/Supervisor

Nicks Diner and Pizza
02.2016 - 03.2024

Waitress

Tamarack Inn Restaurant
11.2014 - 02.2016

High School Diploma -

E.D.Feehan High School

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Charlene Krahn