Charlene Justa
Vancouver
Summary
Seasoned F&B Operations Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training and development, and customer service excellence. Excel in leadership, communication, and problem-solving to enhance operational success and team performance.
Overview
12
12
years of professional experience
Work History
F&B Operations Manager
HMS host YVR
Vancouver
03.2025 - Current
- Supervises daily F&B operations ensuring policy compliance and consistent service delivery
- Analyzed guest feedback to identify service gaps, implementing targeted improvements that elevated overall customer experience.
- Coordinated F&B cleaning program and recommended operational changes that improved area standards
- Developed team training plans that increased staff competency and reduced service errors.
- Optimized staffing levels to meet guest service needs while controlling labor costs and productivity.
- Implemented monthly self-inspection routines producing measurable improvements in cleanliness and safety.
Restaurant assistant manager
Corner stone Bistro
Vancouver
03.2021 - 02.2024
- Oversaw daily operations of the restaurant, including staff supervision, inventory control, and customer service, ensuring seamless and efficient service
Server / bartender
Corner stone bistro
North Vancouver
06.2020 - 03.2021
- Provided customer service by promptly greeting and seating guests, taking orders, and ensuring a positive dining experience.
- Prepared and served a variety of beverages, including cocktails, wine, and beer, while adhering to responsible alcohol service guidelines.
- Managed multiple tables simultaneously, prioritizing orders and coordinating with kitchen staff to ensure timely delivery of food and drinks.
Server/Barista
Louis Gervais fine food and catering
North Vancouver
09.2019 - 03.2020
- Prepared and served a variety of coffee beverages and food items with precision and attention to detail.
- Maintained cleanliness and organization of work area, ensuring a sanitary and inviting environment for customers.
- Collaborated with team members to efficiently handle high-volume orders and ensure smooth operations during peak hours.
Chef de partie
The hook seabar
Vancouver
06.2019 - 09.2019
- Demonstrated exceptional culinary skills by creating innovative and visually stunning dishes for a high-end restaurant.
- Managed a team of line cooks and kitchen staff, delegating tasks effectively and ensuring smooth operation of the kitchen.
- Maintained strict adherence to sanitation and safety guidelines, consistently receiving high marks during health inspections.
Chef de partie
Chicken and sons
SYDNEY
03.2017 - 04.2019
- Assisted in the preparation and execution of daily menu items under the direction of the head Chef.
- Managed inventory levels and ordered supplies to ensure efficient kitchen operations.
- Collaborated with team members to maintain cleanliness and organization in the kitchen.
- Demonstrated strong leadership skills by training new kitchen staff and overseeing their work performance.
Junior Chef de partie
Manta restaurant
Sydney
12.2016 - 03.2017
- Prepared and plated appetizers and entrees in a fast-paced kitchen environment, ensuring all dishes met quality standards and were delivered to customers promptly.
- Collaborated with senior kitchen staff to develop and execute creative menu items, incorporating seasonal ingredients and unique flavor combinations.
- Managed inventory of kitchen supplies and ingredients, conducting regular stock checks and placing orders as needed to maintain a well-stocked and organized kitchen.
- Trained and supervised junior kitchen staff in proper food preparation techniques and kitchen safety procedures, fostering a collaborative and efficient work environment.
Breakfast chef de partie
Crowne Plaza hotel
11.2015 - 08.2016
- Prepared and cooked a variety of breakfast dishes, including omelettes, pancakes, and French toast, ensuring all orders were completed in a timely manner.
- Maintained a clean and organized workstation, adhering to all food safety and sanitation guidelines to ensure a safe working environment.
- Trained and mentored junior kitchen staff on proper cooking techniques and food presentation, resulting in improved efficiency and quality of service.
Seasonal Chef de partie
MMV Hotel
Queenstown
11.2014 - 04.2015
- Executed menu items with precision and efficiency to meet high volume demands during peak seasonal periods.
- Collaborated with culinary team to develop and innovate new recipes and dishes for seasonal specials and promotions.
- Demonstrated strong leadership skills by supervising kitchen staff and ensuring adherence to food safety and sanitation guidelines.
- Managed inventory and ordering of seasonal ingredients to maintain freshness and quality standards in a fast-paced kitchen environment.
Seasonal Chef assistant
MMV Hotel
Serre Chevalier
06.2014 - 09.2014
- Assisted head chef in preparing and executing daily menus for high-volume seasonal events.
- Collaborated with kitchen staff to streamline food preparation processes and ensure timely service during peak dining hours.
- Managed inventory and ordered supplies to maintain kitchen efficiency and prevent shortages during busy periods.
- Maintained cleanliness and organization in kitchen work areas, following all food safety guidelines and regulations to uphold sanitation standards.
Seasonal Chef assistant
MMV Hotel
L'ALPES D'HUEZ
11.2013 - 04.2014
- Assisted head chef in preparing and executing daily menu items, ensuring timely and efficient service to customers.
- Managed inventory and restocked supplies as needed to maintain smooth operations in the kitchen.
- Collaborated with kitchen staff to develop new recipes and improve overall food quality and presentation.
- Operated kitchen equipment and maintained cleanliness and organization in accordance with health and safety standards.
Education
Diploma - Hospitality
Diploma of hospitality management
SYDNEY, AUSTRALIA 08.2017 - 04/2019
Diploma - Culinary
CAP cuisine
FRANCE 09.2012 - 07/2013
Skills
- Food safety
- Staff training
- Time management
- Problem solving
- Efficient communication
- Team leadership
Personal Information
Date of Birth: 05/04/95
Languages
- French
- English, Full
- French, Native
Timeline
F&B Operations Manager
HMS host YVR
03.2025 - Current
Restaurant assistant manager
Corner stone Bistro
03.2021 - 02.2024
Server / bartender
Corner stone bistro
06.2020 - 03.2021
Server/Barista
Louis Gervais fine food and catering
09.2019 - 03.2020
Chef de partie
The hook seabar
06.2019 - 09.2019
Diploma - Hospitality
Diploma of hospitality management
08.2017 - 04/2019
Chef de partie
Chicken and sons
03.2017 - 04.2019
Junior Chef de partie
Manta restaurant
12.2016 - 03.2017
Breakfast chef de partie
Crowne Plaza hotel
11.2015 - 08.2016
Seasonal Chef de partie
MMV Hotel
11.2014 - 04.2015
Seasonal Chef assistant
MMV Hotel
06.2014 - 09.2014
Seasonal Chef assistant
MMV Hotel
11.2013 - 04.2014
Diploma - Culinary
CAP cuisine
09.2012 - 07/2013