Charlene Grijalva
Acampo
Summary
Accomplished customer service professional with a proven track record at Blue Shield of California, enhancing customer satisfaction and resolving complex issues. Skilled in problem-solving and interpersonal communication, I provide support to our large group employers and Blue Shield Sales Unit, I significantly contribute to team morale and service quality. My experience in sales at Rippon Good Foods, coupled with expertise in multitasking and training, drove revenue growth through strategic upselling and customer education.
Overview
39
39
years of professional experience
Work History
Premier Priority Customer Service Concierge
Blue Shield of California
10.1997 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Displayed exemplary problem-solving abilities when faced with challenging situations or escalated complaints.
- Improved team morale by providing constructive feedback and celebrating successes together as a group.
- Collaborated with cross-functional teams to address customer concerns, resulting in better overall service quality.
- Managed high call volumes while maintaining a professional demeanor, ensuring positive interactions with customers.
- Facilitated seamless transactions by accurately processing payments, refunds, exchanges, and other account adjustments.
Sales Representative
Rippon Good Foods
01.1986 - 06.1997
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
Bachelor of Arts - Sociology
University of Arizona
Tucson, AZ11-2021
Skills
- Call center customer service experience
- Problem-solving abilities
- Multitasking
- Training and mentoring
- Interpersonal Skills
- Reliability
- Liaison for the County of Orange
Timeline
Premier Priority Customer Service Concierge
Blue Shield of California
10.1997 - Current
Sales Representative
Rippon Good Foods
01.1986 - 06.1997
Bachelor of Arts - Sociology
University of Arizona
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