Summary
Overview
Work History
Education
Skills
Certification
Trauma Intervention Volunteering for City of Corona
Timeline
Generic

Charlene Gibbons

Norco

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer and agent satisfaction. Offers strong background in customer relations and communication.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Concierge Specialist

Cowbell Cyber
11.2022 - Current
  • Support liaison for agents as well as policyholders and account executives
  • Respond to customer inquiries via chat, phone and electronic mail quickly and effectively
  • White glove technical support for agents and policyholders
  • Answer and direct phone calls as well as troubleshoot policy, agent and account issues
  • Loss run generation
  • Bind orders
  • Broker of Record changes
  • Commission statements
  • Agent migrations
  • Bulk upload of account users
  • Trigger Notice of Cancellations
  • Quote assistance, binder assistance and policy issuance
  • Process payments for agents and policyholders via credit card and ACH wires
  • Invoice preparation for billing
  • Past due notifications and account reinstatement.
  • Proven premium collections, assisting the accounting department.

Administrative Assistant, Accounts Receivable

Fuel Pros
12.2021 - 11.2022
  • Customer service
  • Maintain client service schedules
  • Answer and direct phone calls
  • Assist customers with service request issues
  • Dispatch technicians accordingly
  • Give status updates to customers
  • Implement clerical duties and administrative processes
  • Conduct data entry and print accounting reports
  • Accounts Receivable payment applications, billing and collections
  • Prepare and maintain all technicians’ timecards
  • Coordinate office procedures and events
  • Maintain office supply inventory
  • Invoice preparation and document formation
  • Produce and distribute correspondence memos, letters, faxes, and forms.

Patient Service Representative

Radnet Radiology
08.2021 - 12.2021
  • Greeting and directing patients
  • Complete and assist in the registration process for patients
  • On-line entry of patient information into RIS system
  • Updating patient forms and obtaining signatures on releases as well as insurance verification and approval
  • Receiving and processing cash and credit card payments for medical services rendered
  • Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments
  • Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member
  • Scheduling patient appointments and making reminder calls
  • Insurance eligibility and authorization
  • Performing administrative and clerical duties, such as filing paperwork, when necessary.

COVID-19 Screener/Swabber

CleanQuest Laboratory
01.2021 - 06.2021
  • Explained procedures to patients to decrease anxieties and increase patient cooperation
  • Communicated clearly and effectively with patients to verify information and determine reason for visit
  • Oriented and trained new staff on proper procedures and policies
  • Maintained records of test results by entering data and patient information to Solv Health programming
  • Sanitized, restocked, and organized front office and laboratory setting
  • Perform COVID-19 rapid antigen nasopharyngeal test on patients
  • After collection of COVID-19 Test, processed specimens, and analyzed rapid results
  • Verified, interpreted, and consulted on specimen quality and test results
  • Identified test discrepancies
  • Maintain working knowledge on how to properly donn and doff PPE
  • Collaborated with administrative personnel support to maintain patient-focused, engaging, and compassionate environment
  • Collected and processed 50-100 swabs per day.

Administrative Assistant/Receptionist

DENTAL VENTURES of AMERICA
03.2016 - 11.2020
  • Greet and direct visitors
  • Telephone reception as well as order processing, invoice preparation and document formation
  • Perform accounts receivables and payables tasks as assistant positions
  • Prepare and ship orders and receive incoming mail
  • Overall office assistance as needed.

Customer Service/ Accounts Receivable/ Dispatch Duties

ALEXIS OIL INC
05.2007 - 10.2010
  • Customer service, order processing, MSDS dispensation, invoice preparation, dispatching and routing oil and fuel deliveries, warehouse inventory, monitoring fuel and oil tank inventory, cash and credit card settlements, past due account collections, accounting resolution and ensuring proper customer maintenance.

Accounts Receivable/Administrative Assistant Duties

ASJ INDUSTRIAL HOSE & FITTINGS
08.2000 - 04.2007
  • Customer invoice processing, prepare monthly client statements, maintain internal accounting system including billing reconciliation, collection follow-up and prepare bank deposits
  • Maintain office supply inventory, personnel records, filing system; compose and type correspondence; coordinate and assert mailing system; organize and arrange company affiliated events and read / prioritize and disseminate incoming / outgoing correspondence.

Education

Associate in Psychology -

Riverside Community College
Norco, CA

High school diploma in General education -

Corona Senior High School
Corona, CA

Skills

  • Administrative Assistant
  • Outlook
  • Scheduling
  • Quickbooks
  • Receptionist
  • Microsoft Office
  • Billing
  • Accounting
  • Front Desk
  • Customer Service
  • Accounts Receivable
  • Personal Assistant Experience
  • Word Processing
  • Office Management
  • Bookkeeping
  • Office Administration

Certification

  • Typing Certificate, Present, 45 WPM typing certification
  • Cyber Risk

Trauma Intervention Volunteering for City of Corona

Trauma Intervention Program's dispatcher. Assisting and responding to traumatic calls for the Corona Police Department, Fire Department, Domestic Violence Program and Corona Regional Hospital. 

Timeline

Concierge Specialist

Cowbell Cyber
11.2022 - Current

Administrative Assistant, Accounts Receivable

Fuel Pros
12.2021 - 11.2022

Patient Service Representative

Radnet Radiology
08.2021 - 12.2021

COVID-19 Screener/Swabber

CleanQuest Laboratory
01.2021 - 06.2021

Administrative Assistant/Receptionist

DENTAL VENTURES of AMERICA
03.2016 - 11.2020

Customer Service/ Accounts Receivable/ Dispatch Duties

ALEXIS OIL INC
05.2007 - 10.2010

Accounts Receivable/Administrative Assistant Duties

ASJ INDUSTRIAL HOSE & FITTINGS
08.2000 - 04.2007

Associate in Psychology -

Riverside Community College

High school diploma in General education -

Corona Senior High School

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Charlene Gibbons