Charlene Dyck
Calgary,Canada
Summary
Highly motivated and results-driven sales professional Adept at building strong client relationships and professional connections Excellent at identifying customer needs and providing solutions that custom fit their specific requirements Proven track record of meeting and exceeding sales targets Comprehensive understanding of various sales products with a strong ability to learn new offerings and form relationships with potential customers. Eager and willingness to adapt to different environments to foster a positive team atmosphere in any workplace.
Overview
21
21
years of professional experience
Work History
Account Representative
Desjardins Insurance
01.2023 - Current
- Reporting to Sales Manager
- Providing tailored and unique solutions for specific client requirements
- Thorough understanding of existing & past policies - proactively engaging with clients to prepare them for future renewals and continued coverage
- Managed sales and services for a varied portfolio of Personal Lines clients, fostering long-term relationships with clientele
- Consistently achieved and exceeded monthly and annual sales targets
- Needs assessment and solution selling specific to client needs including cross-selling, up-selling, negotiation and closing
- End-to-end management
Media Account Consultant
Yellow Pages Group
01.2022 - 01.2023
- Reporting to Sales Team Manager
- Identifying and connecting with prospective leads to introduce Yellow Pages Media Services
- Conducting 'cold-calls' with both current and past clients to drive conversion sales
- Consistently met with positive responses and engagement from perspective clients
- Setting up sales meeting with potential clients with one-on-one multi-channel advertising overviews and review management, resulting in reaching or exceeding weekly sales targets for company
Speech Language Pathologist Assistant
Time 2 Talk
01.2019 - 01.2020
- Reporting to Speech Language Pathologist
- Supported speech-language pathologists in administrating standardized tests and assessments to clients
- Assisted in the development of individualized therapy goals and treatment plans
- Gained valuable knowledge that contributed to professional experience by working with individuals from a diverse range of backgrounds and skill sets
- Provided one-on-one and group therapy sessions to clients
- Adjusted the therapy approaches for clients with Autism Spectrum Disorder
Business Development Manager
1513389 Alberta Ltd.
01.2016 - 01.2020
- Lead development manager for Alberta-based corporation overseeing new and existing clientele
- Identified and created tailored marketing strategies to optimize business performance and drive sales growth
- Orchestrating the complete sales lifecycle and lead generation for new consultants
- Implemented the design and execution of an 'Excellence in Sales' training program specifically tailored for new consultants to the tech-based business
- Drove the acquisition of new business and cultivated long-term account opportunities, culminating in the closure of contracts exceeding sales targets
Accreditation Specialist
Better Business Bureau
01.2014 - 01.2016
- Contract Position
- Fostered and sustained relationships with prospective businesses to accreditation program
- Extensive knowledge in the benefits of accreditation in enhancing relevance within business communities in Alberta
- Analyzed business models one-on-one with business owners and evaluated their alignment with Better Business Bureau standards
Outside Media Sales Consultant
Canpages Inc.
01.2009 - 01.2012
- Advised business owners of customizable business opportunities within Canpages advertising programs
- Crafted tailored print advertising and media campaigns that fulfilled specific business growth and management objectives
- Secured over $45k in New Business for Calgary in 2011, achieving over $85k annually, exceeding all business targets
- Achieved an exceptional 120% web penetration rate for Calgary in 2011
- Surpassed individual sales targets established by sales leads
- Honored as Rookie of the Year for online sales in 2010
Business Solutions Sales Consultant
Yellow Pages Group
01.2004 - 01.2009
- Reported to Team Manager
- Directed the management of a diverse business solutions portfolio spanning both British Columbia and Alberta sales markets
- Portfolio encompassed over 2000 accounts under my direct responsibility, valued at more than $1.1 million annually for the business
- Increased book of business by a net gain of $332k annually
- Generated over $126k in print for new business
- Recipient of multiple awards including the Presidents Award (2005), Travel Incentive Program Winner - Virgin Islands (2006), and Sales Team of the Year (2007)
Education
Project Management Certificate -
Mount Royal Collage
01.2001
Business Administration Certificate -
SAIT
01.1998
Skills
- Cloud Based SaaS products
- Salesforce
- Advanced Microsoft 365 programs
- SEO marketing
- Team building
- Collaboration
- Communication
- Efficiency
- Problem solving
- Leadership
- Responsibility
Accreditation
- Alberta General Insurance Level 1, 2023
- Best in Sales Certificate, 2004
- Project Management Certificate, 2001
- Business Administration Certificate, 1998
References
Professional and personal references are available upon request.
Careerskills
- Cloud Based SaaS products including Salesforce
- Advanced Microsoft 365 programs
- SEO marketing & services
Timeline
Account Representative
Desjardins Insurance
01.2023 - Current
Media Account Consultant
Yellow Pages Group
01.2022 - 01.2023
Speech Language Pathologist Assistant
Time 2 Talk
01.2019 - 01.2020
Business Development Manager
1513389 Alberta Ltd.
01.2016 - 01.2020
Accreditation Specialist
Better Business Bureau
01.2014 - 01.2016
Outside Media Sales Consultant
Canpages Inc.
01.2009 - 01.2012
Business Solutions Sales Consultant
Yellow Pages Group
01.2004 - 01.2009
Project Management Certificate -
Mount Royal Collage
Business Administration Certificate -
SAIT
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