Charlene Dewbre
Whitby,ON
Summary
Collaborative project leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders to deliver solutions based on stated business outcomes in a dynamic, fast-paced setting.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Process Analyst
PointClickCare
07.2021 - Current
- Assisted in developing departmental strategies for process improvement, aligning initiatives with overall organizational goals.
- Collaborated with cross-functional teams to develop optimized business processes, resulting in improved collaboration and communication.
- Conducted thorough research on industry trends and best practices, incorporating findings into process improvement initiatives.
- Presented findings from process analyses to senior management, securing buy-in for recommended improvements and facilitating implementation efforts.
- Managed project timelines and deliverables associated with business process improvements, ensuring successful completion within established timeframes.
Technical Writer
PointClickCare
11.2018 - 07.2021
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Streamlined internal processes by creating detailed standard operating procedures for various departments.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Developed detailed technical documents and user guides for technical products.
- Proved successful working within tight deadlines and a fast-paced environment.
Owner
Emerald Creek Consultants
04.1999 - 11.2018
- Recruiting, hiring and training of team members.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Performed needs analysis, solution design, as well as developed and delivered a wide range of content for major market customers on time and on budget.
- Proven ability to develop and implement creative solutions to complex problems.
- Customers included: Synchrony Bank, GE Financial Services, TriCon Corporation, RainBird and more.
Education
Certification - Six Sigma Green Belt
Council For Six Sigma Certification
11.2023
Certificate - Technical Writing
University of California, Riverside
Riverside, CA09.2005
Skills
- Team Leadership
- Project Management
- Stakeholder Communication
- Forecasting and planning
- Risk Assessment
- Lean Six Sigma
- Schedule Coordination
- Reporting skills
Languages
English
Native or Bilingual
French
Professional Working
Certification
Professional Development Studies:
- Currently pursuing Project Management Professional, SalesForce Advanced Administrator
- SalesForce Administrator, 2022
- IBM Applied AI Professional Certificate
Timeline
Process Analyst
PointClickCare
07.2021 - Current
Technical Writer
PointClickCare
11.2018 - 07.2021
Owner
Emerald Creek Consultants
04.1999 - 11.2018
Certification - Six Sigma Green Belt
Council For Six Sigma Certification
Certificate - Technical Writing
University of California, Riverside
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