Charlene DeMello
Citrus Heights,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Assistant Client Manager
NDS - National Data & Surveying Services
04.2023 - Current
- Streamlined communication with clients, ensuring prompt responses to inquiries and requests for traffic data collection
- Monitored project timelines to guarantee timely completion of tasks and deliverables for clients
- Developed strong relationships with clients by understanding their needs and delivering tailored solutions
- Scheduled and attended meetings with clients and prospective clients as requested
Customer Support Specialist
Opteon AMC, Inc
09.2020 - 01.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality
- Maintained up-to-date knowledge of local market information to successfully place home appraisal orders
- Maintained high work volume and tight deadlines
Billing Specialist
Sharp Ambulance Billing
12.2018 - 06.2020
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered
- Filed and updated patient information and medical records
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience
- Collected payments and applied to patient accounts
Administrative Assistant
Pacific Retrieval LLC
09.2013 - 12.2018
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Reviewed accuracy of invoices for debt collection
- Prepared and formatted demand letters
- All other administrative duties as needed
Education
High School Diploma -
Visions In Education
Carmichael, CA06.2012
Skills
- Industry Expertise
- Account Management
- Customer Service
- Multitasking Abilities
- Organizational Skills
- Task Prioritization
Timeline
Assistant Client Manager
NDS - National Data & Surveying Services
04.2023 - Current
Customer Support Specialist
Opteon AMC, Inc
09.2020 - 01.2023
Billing Specialist
Sharp Ambulance Billing
12.2018 - 06.2020
Administrative Assistant
Pacific Retrieval LLC
09.2013 - 12.2018
High School Diploma -
Visions In Education
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