Charlene Deas

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted clients with daily living activities, promoting independence and wellbeing.
• Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
• Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.

Set up tables,washed dishes, laundry, lnterated with clients and escorted to activities.Obtained 100% on learning centre for senior living internal training;working with disabilities, kitchen duties and sanitation, youth & New Workers(OH&S) assisted with personal hygiene.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.