Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Charlene Cruz

Ontario

Summary

Accomplished Assistant Community Manager (ACM) with a proven track record in property management, accounts oversight, and enhancing resident relations. Adept at meeting revenue goals, streamlining operations, and fostering community engagement. Skilled in budget management, file auditing, and leveraging technology for operational efficiency. Known for strong organizational, communication, and leadership abilities.

Overview

7
7
years of professional experience

Work History

Assistant Community Manager

Greystar
09.2024 - Current
  • Company Overview: The Kingsley, Rialto, CA (204 Units)
  • Drove traffic and collaborated with marketing to meet leasing targets during the lease-up phase
  • Reviewed and approved applications to ensure compliance and occupancy goals
  • Coordinated targeted marketing campaigns to attract and retain residents
  • Fostered positive relationships with residents to enhance community satisfaction
  • The Kingsley, Rialto, CA (204 Units)

Assistant Community Manager - Dual Site Floating ACM

Greystar
01.2020 - 01.2024
  • Company Overview: Deerwood, Corona, CA (316 Units) & The Ashton, Corona, CA (495 Units)
  • Managed operations across two properties, supervising leasing and maintenance teams
  • Created and maintained detailed reports to guide property performance strategies
  • Organized resident events to strengthen community engagement and retention
  • Audited move-in, renewal, and move-out files for accuracy and compliance
  • Oversaw accounts receivables and issued notices for balances and community updates
  • Deerwood, Corona, CA (316 Units) & The Ashton, Corona, CA (495 Units)

Assistant Community Manager

MG Properties Group
01.2018 - 01.2020
  • Company Overview: Monte Vista, La Verne, CA (208 Units)
  • Conducted audits of resident files and processed payments efficiently
  • Coordinated community events and ensured a high standard of unit inspections
  • Performed market surveys to maintain competitive property positioning
  • Monte Vista, La Verne, CA (208 Units)

Education

Associate of Arts - Social & Behavioral Science

Mount San Antonio College
Walnut, CA

Skills

  • Exceptional organizational and time-management skills
  • Strong communication and interpersonal abilities
  • Detail-oriented with expertise in multitasking
  • Proficient in budget management and financial reporting
  • Expertise in PMS software: Yardi/CRM, Checkscan, AIRM/LRO, One-Site, Yieldstar
  • Advanced skills in Microsoft Suite and Google Workspace

Accomplishments

  • Graduate of the ACM 'Rising Star' Program
  • Nominated for ACM of the Year
  • Featured in 'Be A.M.P.E.D' and 'AAPI' Spotlights

Timeline

Assistant Community Manager

Greystar
09.2024 - Current

Assistant Community Manager - Dual Site Floating ACM

Greystar
01.2020 - 01.2024

Assistant Community Manager

MG Properties Group
01.2018 - 01.2020

Associate of Arts - Social & Behavioral Science

Mount San Antonio College

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Charlene Cruz