Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Charlene Cosim

Davis,CA

Summary

By obtaining the responsibilities of an SSE and supervisor I have gained experience with customer engagement and sales strategies, ensuring positive interactions and repeat business. I learned to utilize effective communication and problem-solving skills to address customer needs. And earned a track record of fostering team collaboration and adapting to dynamic work environments.

Overview

5
5
years of professional experience

Work History

Customer Sales and Service Expert

24 Hour Fitness
03.2025 - Current
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
  • Handled calls promptly and with courteous professionalism.
  • Maintained high levels of customer retention through exceptional service and follow-up communication.
  • Completed call documentation while speaking with customers.
  • Provided comprehensive after-sales support, ensuring a positive experience that led to referrals and new client acquisitions.

Supervisor

Jd Sports
08.2023 - 08.2024
  • Trained new employees on company policies, job duties, and performance expectations.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Created new strategies for improving customer service standards within the organization.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Sales Associate

Champs Sporting Goods
06.2021 - 06.2023
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Sales Associate

Kids Footlocker
03.2020 - 06.2021
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

High School Diploma -

Alisal Highschool
Salinas, CA
05-2021

Skills

  • Process Optimization
  • Project Execution Skills
  • Customer service
  • Collaborative Decision-Making
  • Thorough Quality Assurance
  • Training and mentoring
  • Financial transactions
  • CRM software
  • Contact follow-up
  • Time management

Accomplishments

  • Co-founder of Salinas Valley Tutoring

Languages

English
Professional

Timeline

Customer Sales and Service Expert

24 Hour Fitness
03.2025 - Current

Supervisor

Jd Sports
08.2023 - 08.2024

Sales Associate

Champs Sporting Goods
06.2021 - 06.2023

Sales Associate

Kids Footlocker
03.2020 - 06.2021

High School Diploma -

Alisal Highschool

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Charlene Cosim