Charlene Cobler
Menifee
Summary
Dedicated and compassionate, with a proven track record at William H. Radentz M.D., I excel in surgical assistance and patient care, enhancing office operations and patient satisfaction. Skilled in Mohs Micrograph surgery and HIPAA compliance, I significantly improved efficiency and quality assurance, embodying professionalism and empathy in patient interactions.
Overview
24
24
years of professional experience
Work History
Back Office Lead Medical Assistant
William H. Radentz M.D.
01.2001 - 11.2024
- Assisted physicians and nurses with clinical procedures following safe practices.
- Documented patient information and prepared paperwork.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Provided exceptional customer service to patients while addressing their concerns with empathy and professionalism.
- Streamlined patient discharge process with clear instructions on at-home care plans, follow-up appointments, or medication regimens.
- Assisted in maintaining a clean, safe, and comfortable environment for patients and staff through proper inventory management
- Maintained high-quality standards within the practice by consistently adhering to established protocols for infection control measures.
- Supported physicians during examinations by preparing exam rooms, sterilizing instruments, and documenting findings accurately.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted regular audits of medical records to ensure compliance with regulatory requirements and maintain confidentiality standards.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Facilitated seamless communication between front-office staff and physicians to ensure timely patient care.
- Helped coordinate referrals to specialists or other healthcare facilities for further evaluation or treatment based on physician recommendations.
- Enhanced patient satisfaction with thorough follow-up on test results, prescription refills, and appointment reminders.
- Performed medical records management, including filing, organizing and scanning documents.
- Operation and upkeep of the office's electronic prescribing system.
- Reduced waiting times for patients through effective appointment scheduling and coordination with healthcare providers.
Education
Medical Assistant -
Maric College Vocational School
San Marcos, CASkills
- HIPAA compliance
- Surgical assistant in dermatology skin cancer removal
- Mohs Micrograph surgery technician
- Nursing management
- Electronic prescribing system
- Patient scheduling and data entry through Medical Manager software system
- Quality assurance record keeping and CLIA log books maintenance
- Scribing for physician
- Specimen collection and labeling
- Setting up an assisting Dermatology examinations, procedures and surgeries
- Sterilization techniques
- Wound care assistance
- Medical equipment operation
- Compassionate
Languages
Spanish
Limited Working
Interests
- Gym Workouts
- Committed to improving personal fitness through regular participation in resistance training and walking
- Reading
- I enjoy cooking for family gatherings
Timeline
Back Office Lead Medical Assistant
William H. Radentz M.D.
01.2001 - 11.2024
Medical Assistant -
Maric College Vocational School
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