Charlene Chambers
Torrance
Summary
Dynamic Certified Notary Signing Agent with expertise in regulatory compliance and document review at CVC Notary Services. Proven ability to enhance customer service and maintain meticulous records. Adept at risk assessment and ensuring adherence to state laws, contributing to seamless transaction processes and client satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Notary Signing Agent
CVC Notary Services
Torrance
04.2020 - Current
- Ensured all notarizations were performed in accordance with state laws and regulations.
- Reviewed loan documents for completeness and compliance with state and federal regulations.
- Organized and maintained accurate records of all loan documents.
- Provided professional customer service while interacting with customers, lenders, escrow officers, title companies.
- Verified identification of signee by looking through identification documents, licenses and passports.
- Followed up with lenders and other parties involved in transactions when necessary.
- Received and distributed mail, letters and packages.
- Scheduled appointments with in-house or outside mobile notary to accommodate signing with clients.
- Affixed stamp or seal on documents as proof of witnessing event or deal.
Executive Protection Agent
MARC Security
Los Angeles
01.2020 - 01.2025
- Managed armed escorts when necessary for the safe transport of principals.
- Performed risk management analysis on potential venues or events prior to visits by principals.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Maintained proficiency in defensive driving techniques in order to safely navigate through traffic while transporting principals.
- Maintained high levels of alertness throughout shifts.
Customer Service Representative
Enterprise Rent-A-Car
Los Angeles
01.2013 - 03.2020
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Identified opportunities for upselling additional products or services based on customer needs.
- Implemented innovative methods for streamlining the customer service process.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted available products and services to customers during service, account management and order calls.
- Strengthened customer retention by offering discount options.
Tax Professional
Instant Tax Service
Inglewood
12.2010 - 04.2013
- Identified potential deductions and credits applicable to each client's return.
- Assisted clients with IRS audits, including preparing documentation and representing clients in discussions with the IRS.
- Computed taxes owed or overpaid for clients.
- Assisted with audits conducted by the IRS or other government agencies when needed.
- Collaborated with accountants and other professionals when needed regarding complicated tax matters.
- Advised clients on how to minimize their overall tax liabilities through strategic planning.
- Educated clients on the implications of tax laws and their financial decisions.
- Provided education about various topics related to taxes such as retirement planning, estate planning, investments.
Security Officer / Lobby Ambassador
Securitas
Torrance
03.2009 - 11.2011
- Provided escorts for visitors as needed throughout the facility.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Maintained high levels of alertness throughout shifts.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Documented security-related situations and submitted in-depth reports to superiors.
- Guarded restricted areas to prevent unauthorized entry.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Completed incident reports to record security or loss prevention incidents.
- Assisted with crowd control during large events held at the facility.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Assisted in the development and implementation of security policies and procedures.
Education
AA Degree - Administration of Justice
Los Angeles Southwest Community College
06.2012
Skills
- Document review
- Regulatory compliance
- Record management
- Customer service
- Risk assessment
- Attention to detail
Certification
California Guard Card, 02/05
Volunteer Experience
- Oscar Awards 2009, Hollywood, CA, 02/09-03/09, Security (event staff), Provided access control at the entrance of the green room in order to check badges of approved attendees, Authorized vehicles for parking in V.I.P. 1st level of parking structure
- Green Peace Corp., Telephone fundraiser for charity, Donation receipts and deposits
- Barack Obama Presidential Campaign 2008, Telephone fundraising, Donation receipts and acknowledgements
- Thanksgiving Day, Volunteer, Helped serve dinner at the Downtown L.A. Mission
- United Way Charity, Volunteer, Quarterly/annual basis volunteering for Toys for Tots, Neighborhood Clean Up, and Christmas Food Drives at local churches
Timeline
Certified Notary Signing Agent
CVC Notary Services
04.2020 - Current
Executive Protection Agent
MARC Security
01.2020 - 01.2025
Customer Service Representative
Enterprise Rent-A-Car
01.2013 - 03.2020
Tax Professional
Instant Tax Service
12.2010 - 04.2013
Security Officer / Lobby Ambassador
Securitas
03.2009 - 11.2011
AA Degree - Administration of Justice
Los Angeles Southwest Community College
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