Charlene Ash Seddon
Mississauga
Summary
Experienced medical office and customer service professional with 20+ years in healthcare, retail, and administrative environments. Proficient in patient scheduling, OHIP billing, medical records management, and front-desk operations. Recognized for excellent communication, problem-solving, and organizational skills in high-volume, fast-paced settings.
Overview
30
30
years of professional experience
Work History
Recall & Referral Specialist
Glazier Opticians
- Current
- Initiate contact with specialist offices via phone, email, and fax for referrals.
- Prepare, submit, track, follow up, and close referrals for a team of up to 5 optometrists.
- Provide relevant medical information to specialists and obtain patient appointment details.
- Communicate appointment information and instructions to patients; follow up to ensure attendance.
- Print monthly recall lists for each doctor for both OHIP and paying patients, and call patients to schedule appointments.
Receptionist / Optometrist Assistant
Glazier Opticians
- Current
- Schedule and confirm patient appointments, managing multiple practitioners’ calendars.
- Check patients in and out for their appointments.
- Perform optometric pretesting: retinal and OCT imaging, visual fields, autorefractor, IOP, and prescription verification using lensometry.
- Support patient care by maintaining records and processing recalls/referrals.
- Handle billing, insurance claims, and cash reconciliation accurately.
- Train new reception staff on office procedures and pretesting techniques.
Receptionist / Optometrist Assistant
Sherwood Optometrist
08.2018 - 12.2020
- Schedule and confirm patient appointments, managing practitioner calendar.
- Check patients in and out for their appointments.
- Conduct optometric pretesting: retinal photography, visual fields, autorefractor, IOP, and prescription verification using lensometry.
- Process recalls, arrange specialist referrals, and maintain patient records.
- Manage billing, cash reconciliation, and insurance claims.
- Educated patients on contact lens care and usage.
- Supported clinical workflow to ensure smooth patient experiences.
Customer Service Representative
The Shopping Channel
01.1999 - 01.2011
- Processed customer orders and account adjustments accurately.
- Resolved high-volume customer inquiries while maintaining service quality.
- Handled sensitive billing and payment transactions in a fast-paced retail environment.
Medical Reception/Medical Office Clerk Assistant
Doctors Hospital Child Health Unit
08.1997 - 08.1998
- Managed patient records and ensured accurate data entry in electronic health record systems.
- Coordinated appointment scheduling and maintained efficient front desk operations for optimal patient flow.
- Assisted with insurance verification processes, enhancing billing accuracy and improving revenue cycle management.
- Responded to patient inquiries and provided information on services, contributing to positive patient experiences.
- Maintained patient confidentiality and privacy by adhering to strict guidelines when handling sensitive information.
- Managed incoming calls professionally, directing inquiries to appropriate personnel while minimizing interruptions to office productivity.
Admitting Clerk
Northwestern General Hospital
01.1996 - 08.1997
- Processed patient admissions efficiently, ensuring accurate data entry and compliance with hospital protocols.
- Managed patient records using electronic health systems, maintaining confidentiality and accessibility standards.
- Coordinated communication between medical staff and patients, facilitating smooth admission experiences.
- Assisted in insurance verification process, enhancing accuracy of billing information for patient services.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Education
Medical Billing (OHIP)
Medix College Online
OSSD (Grade 12 Diploma) - undefined
Adult Day School
Toronto, ONOHIP Billing Procedures Seminar
Overland Learning Centre
Toronto, ONMedical Secretary Course
Transitions Corporate Strategies
Toronto, ONSkills
- Patient Scheduling
- OHIP Billing
- Medical Records Management
- Customer Service
- Call Management
- Team Collaboration
- Cash Handling
- Follow-up skills
- Healthcare industry
- Scheduling software
- Electronic patient charts
- Referral tracking
- Organization and time management
- Adaptable and flexible
Languages
English
Timeline
Receptionist / Optometrist Assistant
Sherwood Optometrist
08.2018 - 12.2020
Customer Service Representative
The Shopping Channel
01.1999 - 01.2011
Medical Reception/Medical Office Clerk Assistant
Doctors Hospital Child Health Unit
08.1997 - 08.1998
Admitting Clerk
Northwestern General Hospital
01.1996 - 08.1997
Recall & Referral Specialist
Glazier Opticians
- Current
Receptionist / Optometrist Assistant
Glazier Opticians
- Current
OSSD (Grade 12 Diploma) - undefined
Adult Day School
OHIP Billing Procedures Seminar
Overland Learning Centre
Medical Secretary Course
Transitions Corporate Strategies
Medical Billing (OHIP)
Medix College Online