Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Charlene Ash Seddon

Mississauga

Summary

Experienced medical office and customer service professional with 20+ years in healthcare, retail, and administrative environments. Proficient in patient scheduling, OHIP billing, medical records management, and front-desk operations. Recognized for excellent communication, problem-solving, and organizational skills in high-volume, fast-paced settings.

Overview

30
30
years of professional experience

Work History

Recall & Referral Specialist

Glazier Opticians
- Current
  • Initiate contact with specialist offices via phone, email, and fax for referrals.
  • Prepare, submit, track, follow up, and close referrals for a team of up to 5 optometrists.
  • Provide relevant medical information to specialists and obtain patient appointment details.
  • Communicate appointment information and instructions to patients; follow up to ensure attendance.
  • Print monthly recall lists for each doctor for both OHIP and paying patients, and call patients to schedule appointments.

Receptionist / Optometrist Assistant

Glazier Opticians
- Current
  • Schedule and confirm patient appointments, managing multiple practitioners’ calendars.
  • Check patients in and out for their appointments.
  • Perform optometric pretesting: retinal and OCT imaging, visual fields, autorefractor, IOP, and prescription verification using lensometry.
  • Support patient care by maintaining records and processing recalls/referrals.
  • Handle billing, insurance claims, and cash reconciliation accurately.
  • Train new reception staff on office procedures and pretesting techniques.

Receptionist / Optometrist Assistant

Sherwood Optometrist
08.2018 - 12.2020
  • Schedule and confirm patient appointments, managing practitioner calendar.
  • Check patients in and out for their appointments.
  • Conduct optometric pretesting: retinal photography, visual fields, autorefractor, IOP, and prescription verification using lensometry.
  • Process recalls, arrange specialist referrals, and maintain patient records.
  • Manage billing, cash reconciliation, and insurance claims.
  • Educated patients on contact lens care and usage.
  • Supported clinical workflow to ensure smooth patient experiences.

Customer Service Representative

The Shopping Channel
01.1999 - 01.2011
  • Processed customer orders and account adjustments accurately.
  • Resolved high-volume customer inquiries while maintaining service quality.
  • Handled sensitive billing and payment transactions in a fast-paced retail environment.

Medical Reception/Medical Office Clerk Assistant

Doctors Hospital Child Health Unit
08.1997 - 08.1998
  • Managed patient records and ensured accurate data entry in electronic health record systems.
  • Coordinated appointment scheduling and maintained efficient front desk operations for optimal patient flow.
  • Assisted with insurance verification processes, enhancing billing accuracy and improving revenue cycle management.
  • Responded to patient inquiries and provided information on services, contributing to positive patient experiences.
  • Maintained patient confidentiality and privacy by adhering to strict guidelines when handling sensitive information.
  • Managed incoming calls professionally, directing inquiries to appropriate personnel while minimizing interruptions to office productivity.

Admitting Clerk

Northwestern General Hospital
01.1996 - 08.1997
  • Processed patient admissions efficiently, ensuring accurate data entry and compliance with hospital protocols.
  • Managed patient records using electronic health systems, maintaining confidentiality and accessibility standards.
  • Coordinated communication between medical staff and patients, facilitating smooth admission experiences.
  • Assisted in insurance verification process, enhancing accuracy of billing information for patient services.
  • Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.

Education

Medical Billing (OHIP)

Medix College Online

OSSD (Grade 12 Diploma) - undefined

Adult Day School
Toronto, ON

OHIP Billing Procedures Seminar

Overland Learning Centre
Toronto, ON

Medical Secretary Course

Transitions Corporate Strategies
Toronto, ON

Skills

  • Patient Scheduling
  • OHIP Billing
  • Medical Records Management
  • Customer Service
  • Call Management
  • Team Collaboration
  • Cash Handling
  • Follow-up skills
  • Healthcare industry
  • Scheduling software
  • Electronic patient charts
  • Referral tracking
  • Organization and time management
  • Adaptable and flexible

Languages

English

Timeline

Receptionist / Optometrist Assistant

Sherwood Optometrist
08.2018 - 12.2020

Customer Service Representative

The Shopping Channel
01.1999 - 01.2011

Medical Reception/Medical Office Clerk Assistant

Doctors Hospital Child Health Unit
08.1997 - 08.1998

Admitting Clerk

Northwestern General Hospital
01.1996 - 08.1997

Recall & Referral Specialist

Glazier Opticians
- Current

Receptionist / Optometrist Assistant

Glazier Opticians
- Current

OSSD (Grade 12 Diploma) - undefined

Adult Day School

OHIP Billing Procedures Seminar

Overland Learning Centre

Medical Secretary Course

Transitions Corporate Strategies

Medical Billing (OHIP)

Medix College Online
Charlene Ash Seddon