Experienced medical office and customer service professional with 20+ years in healthcare, retail, and administrative environments. Proficient in patient scheduling, OHIP billing, medical records management, and front-desk operations. Recognized for excellent communication, problem-solving, and organizational skills in high-volume, fast-paced settings.
Overview
30
30
years of professional experience
Work History
Recall & Referral Specialist
Glazier Opticians
- Current
Initiate contact with specialist offices via phone, email, and fax for referrals.
Prepare, submit, track, follow up, and close referrals for a team of up to 5 optometrists.
Provide relevant medical information to specialists and obtain patient appointment details.
Communicate appointment information and instructions to patients; follow up to ensure attendance.
Print monthly recall lists for each doctor for both OHIP and paying patients, and call patients to schedule appointments.
Receptionist / Optometrist Assistant
Glazier Opticians
- Current
Schedule and confirm patient appointments, managing multiple practitioners’ calendars.
Check patients in and out for their appointments.
Perform optometric pretesting: retinal and OCT imaging, visual fields, autorefractor, IOP, and prescription verification using lensometry.
Support patient care by maintaining records and processing recalls/referrals.
Handle billing, insurance claims, and cash reconciliation accurately.
Train new reception staff on office procedures and pretesting techniques.
Receptionist / Optometrist Assistant
Sherwood Optometrist
08.2018 - 12.2020
Schedule and confirm patient appointments, managing practitioner calendar.
Check patients in and out for their appointments.
Conduct optometric pretesting: retinal photography, visual fields, autorefractor, IOP, and prescription verification using lensometry.
Process recalls, arrange specialist referrals, and maintain patient records.
Manage billing, cash reconciliation, and insurance claims.
Educated patients on contact lens care and usage.
Supported clinical workflow to ensure smooth patient experiences.
Customer Service Representative
The Shopping Channel
01.1999 - 01.2011
Processed customer orders and account adjustments accurately.
Resolved high-volume customer inquiries while maintaining service quality.
Handled sensitive billing and payment transactions in a fast-paced retail environment.
Medical Reception/Medical Office Clerk Assistant
Doctors Hospital Child Health Unit
08.1997 - 08.1998
Managed patient records and ensured accurate data entry in electronic health record systems.
Coordinated appointment scheduling and maintained efficient front desk operations for optimal patient flow.
Assisted with insurance verification processes, enhancing billing accuracy and improving revenue cycle management.
Responded to patient inquiries and provided information on services, contributing to positive patient experiences.
Maintained patient confidentiality and privacy by adhering to strict guidelines when handling sensitive information.
Managed incoming calls professionally, directing inquiries to appropriate personnel while minimizing interruptions to office productivity.
Admitting Clerk
Northwestern General Hospital
01.1996 - 08.1997
Processed patient admissions efficiently, ensuring accurate data entry and compliance with hospital protocols.
Managed patient records using electronic health systems, maintaining confidentiality and accessibility standards.
Coordinated communication between medical staff and patients, facilitating smooth admission experiences.
Assisted in insurance verification process, enhancing accuracy of billing information for patient services.
Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
Provided exceptional customer service, addressing patient concerns promptly and professionally.