Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHARLENE ANDERSON

Niagara Falls

Summary

Developed exceptional customer relations and communication skills in fast-paced environment, seeking to transition into new field. Excel at understanding customer needs and resolving issues efficiently, ensuring satisfaction and loyalty. Looking to leverage these skills to bring value and adaptability to new role in dynamic setting.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Associate

Inspire Clean
07.2024 - Current
  • Took and confirmed reservations using a computer booking system, ensuring no reservations overlapping
  • Triaged incoming calls, thereby reducing the average time-to-resolution by 4 minutes
  • Maintained a courteous, empathetic attitude towards customers, reducing complaints about service by 27%

Customer Service Representative

CBI Health
02.2024 - 08.2024
  • Escalated unresolved customer issues to appropriate departments when necessary
  • Managed high-volume customer inquiries and complaints while maintaining a calm and friendly demeanor
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Associate

Presto Clean
08.2024 - 02.2024
  • Maintained customer satisfaction with forward thinking strategies, addressing customer needs and resolving concerns
  • Learned details of types of treatments and procedures in order to answer questions from clients
  • Attained 97% customer satisfaction on voluntary surveys, increasing customer retention by 6%

Education

GED -

Central Peel Secondary School
Brampton, ON
01.1998

Accounting 1 - undefined

TDSB Learn4Life
01.2013

Quickbooks - undefined

TDSB Learn4Life
01.2013

Personal Support Worker certificate - undefined

Humber College
Etobicoke, ON
01.2000

Skills

  • Account management expertise
  • Proficient in resolving complaints
  • Exhibits calmness and professionalism during stressful times
  • Appointment coordination
  • Virtual meeting proficiency
  • Team collaboration
  • Customer interaction
  • Client assistance

Certification

  • Customer Service Representative Certification (CSRC)
  • CPR/First Aid

Timeline

Customer Service Associate

Presto Clean
08.2024 - 02.2024

Customer Service Associate

Inspire Clean
07.2024 - Current

Customer Service Representative

CBI Health
02.2024 - 08.2024

Accounting 1 - undefined

TDSB Learn4Life

Quickbooks - undefined

TDSB Learn4Life

Personal Support Worker certificate - undefined

Humber College

GED -

Central Peel Secondary School

Similar Profiles

CREATE PROFILE
CHARLENE ANDERSON