Charlene Aikens
Calgary,CA-AB
Overview
15
15
years of professional experience
Work History
Accounts Receivable - Canada West
Aramark
02.2024 - Current
- Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Supported internal and external audits by providing necessary documentation and insights related to accounts receivable transactions and processes.
- Enhanced cash flow by diligently tracking and reconciling customer payments, ensuring prompt resolution of discrepancies.
- Mitigated disputes over invoices by liaising between internal departments and clients, ensuring clear communication and swift resolution of issues.
- Experience and growth with software such as Oracle, Genysys, FoxIt, Ariba, Open Invoice, Teams and Vendsys.
Courier
Skip The Dishes
11.2017 - Current
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Verified delivery information to check for accuracy and completeness.
Accounts Receivable Coordinator
Deerfoot Inn & Casino
09.2019 - 02.2024
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
- Reduced days sales outstanding through timely follow-ups on overdue invoices.
- Supported organizational growth by providing insightful analysis on accounts receivable trends and performance metrics.
- Increased collections efficiency by implementing effective payment reminder strategies.
- Boosted stakeholder satisfaction with prompt resolution of client inquiries regarding invoice disputes or payment issues.
- Prepared and created spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
- Liaised cross-functionally with several departments to resolve changes or modifications to revenue recognition or invoicing process.
- Experience and growth using software such as WinPM & WinSAM, Chorus, Aloha, Paymentech & Global.
Lead Night Auditor
Deerfoot Inn & Casino
08.2014 - 09.2019
- Discovered and resolved all discrepancies found in daily statements, resulting in more accurate financial records.
- Facilitated positive relationships with long-term guests through attentive service and personalized interactions during their stays.
- Completed timely end-of-month reconciliations, ensuring accuracy in financial reporting and reducing potential issues.
- Improved team communication, effectively acknowledging errors to maintain an efficient workday for the daytime staff.
- Collaborated with other departments to enhance overall guest experience, addressing any concerns or special requests efficiently during nighttime hours.
- Optimized front desk workflow to reduce wait times for late-night guests checking in or out of the hotel property.
- Supported the training of new employees, sharing expertise in night audit processes for consistent performance across all staff members.
Shift Supervisor
Starbucks
01.2012 - 08.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
Production Supervisor
Value Village
01.2010 - 01.2012
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Evaluated existing production processes and identified areas for improvement.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Education
CDI College
Calgary, AB 01.2012 - 05.2012
Skills
Goal-Oriented
Microsoft Excel
Invoice Processing
Credit analysis
Problem-Solving
Time Management
Excellent Communication
Languages
English
Native or Bilingual
Timeline
Accounts Receivable - Canada West
Aramark
02.2024 - Current
Accounts Receivable Coordinator
Deerfoot Inn & Casino
09.2019 - 02.2024
Courier
Skip The Dishes
11.2017 - Current
Lead Night Auditor
Deerfoot Inn & Casino
08.2014 - 09.2019
Shift Supervisor
Starbucks
01.2012 - 08.2014
CDI College
01.2012 - 05.2012
Production Supervisor
Value Village
01.2010 - 01.2012
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