Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
AdministrativeAssistant
Charlena Wharrie

Charlena Wharrie

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

34
34
years of professional experience

Work History

Sales Representative

IKEA
02.2023 - Current
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.

Area Supervisor

Cherry Hill Productions
10.2021 - 01.2023
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Planned sequence of operations and established schedule.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Tracked hours and inventory usage, and prepared associated reports.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored new sales associates to contribute to store's positive culture.
  • Trained newly hired sales team in upselling techniques.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Barista

Starbucks
01.2018 - 01.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

home Caregiver/support worker

Private Client
01.1990 - 01.2021
  • Administered medication as directed by physician.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Assistant Manager

Northern Reflections
09.2015 - 01.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Cashier

Tim Hortons
11.2010 - 01.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Web Development - Web Development And Design

Herzing College
Ottawa, ON

Skills

  • Microsoft SharePoint
  • Prospecting Skills
  • Sales Expertise
  • Microsoft Outlook
  • Staff Training
  • Microsoft Excel
  • Microsoft Office
  • Problem-Solving Strengths
  • Product and Service Knowledge
  • Microsoft Windows
  • Google Drive
  • Technological Knowledge
  • Reading Comprehension
  • Time Management
  • Interpersonal Communication Skills
  • Active Listening
  • Issue Refunds
  • Performance Improvement
  • Engaging with Diverse Customers
  • Promotional Planning
  • Upselling Techniques
  • Retail Metrics and Goals
  • Speech Clarity
  • Safety and Cleanliness Standards
  • Building Customer Loyalty
  • Meeting Sales Goals
  • Critical Thinking
  • Writing
  • Service-Orientation

Accomplishments

  • Personal Support Worker
  • Willis College⦁ Current grade average 90%⦁ Ontario JHSC Certification⦁ Certified to lead and participate in workplace Joint Health&Safety Committee
  • Personal Experience
  • Assisted with care of sister for over 20 years
  • Care included but not limited to bed bath, linen and brief change,medication assistance, and feeding1

Affiliations

Energetic and Enthusiastic⦁ Strong customer service skills⦁ Pleasant and calming presence⦁ Thirst for Knowledge⦁ Detail Oriented⦁ Able to Multi-task to achieve goals⦁ Thrives in a fast-paced environment

Timeline

Sales Representative

IKEA
02.2023 - Current

Area Supervisor

Cherry Hill Productions
10.2021 - 01.2023

Barista

Starbucks
01.2018 - 01.2021

Assistant Manager

Northern Reflections
09.2015 - 01.2016

Cashier

Tim Hortons
11.2010 - 01.2013

home Caregiver/support worker

Private Client
01.1990 - 01.2021

Web Development - Web Development And Design

Herzing College

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Charlena Wharrie