CHARLENA METCALFE
Melancthon,Canada
Summary
Professional with experience in veterinary client service, adept at managing front desk operations and ensuring smooth patient flow. Skilled in appointment scheduling, client communication, and handling administrative tasks. Strong focus on teamwork and adaptability, consistently delivering high-quality results that meet evolving needs. Friendly and reliable with passion for animal care and client satisfaction.
Dedicated Administrative Legal Assistant with 6 years of experience providing administrative support to lawyers, paralegals and business owners, maintaining the utmost confidentiality, accompanied by a proven track record of maintaining efficient office operations.
Overview
11
11
years of professional experience
Work History
Veterinary Receptionist
Cheltenham Veterinary Center
07.2023 - Current
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Contributed to team meetings with suggestions for service improvements.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Legal Assistant
BRIDGE LAW PROFESSIONAL CORPORATION
10.2017 - 05.2020
- Administrative tasks such as answering phones, responding to emails, greeting clients and keeping the files organized
- Maintain calendar for filing deadlines, conference calls and meetings
- Gathering documents, statements and evidence a lawyer or paralegal will need for trial
- Prepare pleadings and motions, organize documents, schedule dispositions, draft discovery requests
- Schedule meetings, interviews and appointments with clients, lawyers, paralegals and witnesses
- Attend court to adjourn motions as well as file documents with the registrars office
- Communicate effectively with clients, attorneys, court personnel, law clerks and judges, trained student paralegals while they were on co-op
Administrative Assistant
BETTER CONTRACTING LTD.
11.2013 - 08.2016
- Tasks such as answering phones, responding to emails, greeting clients
- In charge of 10 roofing crews, daily schedules, calendar, setting appointments with clients
- Arranging roofing employees with Mike Holmes for TV show
- Ordering inventory for each job as well as for the shop
- Setting up for trade shows, confirming suppliers and event staff for shows
- Collections from unpaid accounts
Education
Paralegal -
TRIOS COLLEGE
10.2017
Skills
- Teamwork and collaboration
- Telephone etiquette
- Prioritization
- Effective multitasking
- Empathy for animals
- Client relations
- Appointment scheduling
- Confidentiality
- Verbal and written communication
- Compassionate care
- Customer interaction
- Billing and invoicing
Accomplishments
- Successfully avoided 2 court actions by observation and research for Bridge Law
- Collected over $100,000.00 from unpaid accounts for Better Contracting
References
Available upon request
Timeline
Veterinary Receptionist
Cheltenham Veterinary Center
07.2023 - Current
Legal Assistant
BRIDGE LAW PROFESSIONAL CORPORATION
10.2017 - 05.2020
Administrative Assistant
BETTER CONTRACTING LTD.
11.2013 - 08.2016
Paralegal -
TRIOS COLLEGE
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