Charlena Kennett
London,ON
Summary
Efficient professional with 10 years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success. Great with customer's. Excels at learning new jobs/ taking direction. I have tons of experience both working alone and with groups of people. Professional, attentive, and reliable.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Manager
through thick and thin pizza
London, Ontario
07.2022 - Current
- Responsible for opening and closing the restaurant.
- Multitasking dine-in service, take-out orders, daily cleaning/bar stock, alcohol inventory, and overseeing staff.
- Maintained cash registers throughout shift and ensured accuracy of transactions and end-of-day cash outs.
- Controlled and maintained labor costs through careful scheduling. Used to working alone in a fast-paced environment.
- Coached staff on strategies to enhance performance and improve customer relations.
Prep Cook
Los Lobos
London, Ontario
07.2020 - 07.2022
- Morning prep cook, key holder.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Followed recipes to prepare meals according to customer specifications.
- Checked freshness of food and ingredients prior to use.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Monitored inventory levels of all kitchen items and placed orders when needed.
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
- Organized walk-in coolers and freezers according to established guidelines.
- Maintained records of daily food usage in accordance with health regulations.
- Communicated effectively with fellow staff members regarding meal preparations.
- Trained new employees on proper techniques of preparing meals safely.
Education
High School Diploma -
Assumption College School High School
Brantford, ON06-2013
Skills
- Restaurant Operations
- Training and coaching
- Service prioritization
- POS system operations
- Team Building
- Conflict Resolution
- Staff Management
- Quality Control
- Money Handling
- Health Code Compliance
- Employee Supervision
- ServeSafe Manager
- Liquor Law Compliance
- Cost controls
- Back of House Management
Affiliations
- I own a small business called ANTI MALL RAT where I upcycle and sew my own clothing at local markets and online. I used to sell on Etsy but am currently making my own website.
- I volunteer my time and money to help my friends skateboard company HZRD skateboarding. They do competitions all throughout Ontario, host community events, and are partners with London Skateboard Co op.
Certification
- Smart serve certified
- Food handlers certified
- WHMIS training completed
References
References available upon request.
Timeline
Front of House Manager
through thick and thin pizza
07.2022 - Current
Prep Cook
Los Lobos
07.2020 - 07.2022
- Smart serve certified
- Food handlers certified
- WHMIS training completed
High School Diploma -
Assumption College School High School
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