Charleen Sherwood
Saint John,NB
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
Horizon Health Network
11.2023 - Current
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Organized paperwork such as charts and reports for office and patient needs.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Radiology Medical Receptionist
Horizon Health Network
02.2021 - Current
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Trained and supervised employees on office policies and procedures
- Scheduled patient appointments
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Informing patients of their day surgery appointment
- Scheduling out-patient procedures and coordinating recovery spots for the patients
- Scheduling multiple, various types of steroid injections
- Entering multiple order sets for procedures
- Ordering appropriate forms for the department
- Confirming patient medications prior to procedure
Medical Receptionist
Dr. Arnold Brown & Associates
11.2005 - 10.2020
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Invoiced patients accurately in line with charging guidelines.
- Printed prescription requests and queries in compliance with practice protocol.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Medical Receptionist
Dr. Donald H. Farrell
06.1996 - 10.2005
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Invoiced patients accurately in line with charging guidelines.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
Education
Medical Administrative Assistant - Medical Administrative Assistant
Eastern Business Computer Institute
Saint John, NB06.1996
High School Diploma -
Simonds High School
Saint John06.1995
Skills
- Spreadsheet Management
- Letter Preparation
- Appointment Scheduling
- Workflow Optimization
- Medical Terminology
- Dedicated Team Player
- Multi-Line Telephone Systems
- I have a very positive attitude
- I love to learn new skills
- Very efficient
- Able to multitask with ease
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Horizon Health Network
11.2023 - Current
Radiology Medical Receptionist
Horizon Health Network
02.2021 - Current
Medical Receptionist
Dr. Arnold Brown & Associates
11.2005 - 10.2020
Medical Receptionist
Dr. Donald H. Farrell
06.1996 - 10.2005
Medical Administrative Assistant - Medical Administrative Assistant
Eastern Business Computer Institute
High School Diploma -
Simonds High School
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