Summary
Overview
Work History
Education
Skills
Timeline
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Charlee Shaw

Kingston,Canada

Summary

Dynamic retail professional with a proven track record at Reitmans, excelling in customer service and inventory control. Adept at training teams and enhancing sales performance through effective leadership. Recognized for creating engaging visual merchandising displays that boosted customer engagement and satisfaction. Committed to fostering a collaborative and productive work environment.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

Reitmans
Kingston, Ontario
09.2023 - Current
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Maintained a safe working environment by enforcing safety regulations.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Created in-store displays that showcased the latest product lines.

Team Lead

Pandora
Kingston, Canada
10.2022 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Communicated KPIs outlined in weekly plan to inform employees of expectations and deliverables.

Housekeeping Supervisor

Motel 6
Kingston, Canada
12.2019 - 03.2021
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Managed laundry sorting, washing, drying, and ironing.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Monitored staff performance and provided feedback to drive productivity.

Inventory Associate

WIS International
Kingston, Canada
05.2013 - 03.2020
  • Completed physical inventory counts each day for varies stores and warehouses across Canada.
  • Managed inventory storage in clean and organized fashion.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained inventory count, tracked usage, and documented variances.
  • Developed and implemented strategies to keep stocks organized and reduce excess inventory.
  • Developed materials to educate staff on proper inventory management techniques.
  • Required to climb ladders and lift boxes up to 50lbs.

Patient Assistant

St. Mary's Of The Lake Hospital
Kingston, Canada
10.2011 - 05.2013
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting food intake and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Education

Bachelor Of Community And Criminal Justice - Community And Justice Services

St. Lawrence College
Kingston, ON

Loyalist Collegiate And Vocational Institute

Skills

  • Customer Service
  • Team-Building Exercises
  • Stock Management
  • Retail Effectiveness
  • Oversee Administrative Functions
  • Organizational Structuring
  • Inventory Control
  • Staff Management
  • Visual merchandising
  • Employee training
  • Sales reporting

Timeline

Assistant Store Manager

Reitmans
09.2023 - Current

Team Lead

Pandora
10.2022 - Current

Housekeeping Supervisor

Motel 6
12.2019 - 03.2021

Inventory Associate

WIS International
05.2013 - 03.2020

Patient Assistant

St. Mary's Of The Lake Hospital
10.2011 - 05.2013

Bachelor Of Community And Criminal Justice - Community And Justice Services

St. Lawrence College

Loyalist Collegiate And Vocational Institute

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Charlee Shaw