Charlee Dunphy
Calgary,AB
Summary
Highly skilled in customer service with valuable experience regarding multiple restaurant jobs, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Server
Mr Mikes Steakhouse Casual
Fort McMurray, Alberta
04.2024 - 01.2025
- Followed health safety guidelines when preparing and serving food products.
- I checked with guests to get feedback on the food served, and to resolve issues.
- Enforced legal age requirements for alcohol consumption by checking IDs.
- Trained new employees on restaurant procedures.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Informed customers of daily specials and signature menu items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Performed opening and closing duties, such as setting up the dining and bar area.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Bartender
Mr Mikes Steakhouse Casual
Fort McMurray, Alberta
04.2024 - 01.2025
- Performed opening and closing duties including restocking supplies.
- Cleansed glasses with sanitizing solution after each use.
- Provided drink suggestions to customers based on their preferences.
- Effectively multitasked within fast-paced environment.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Expo/Host
Mr Mikes Steakhouse Casual
Fort McMurray, Alberta
01.2023 - 01.2025
- Maintained clear communication between kitchen staff and servers to manage order accuracy and efficiency.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Kept the expo area clean and organized, adhering to health and safety regulations.
- Rectified order issues efficiently prior to customer receipt.
- Stocked server areas with supplies before, during and after shifts.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted guests upon arrival and provided them with menus.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Education
High School Diploma -
Holy Trinity Catholic High School
Fort McMurray, AB06-2024
Skills
- Customer service
- Quality control
- Customer feedback management
- Strong work ethic
References
References available upon request.
Timeline
Server
Mr Mikes Steakhouse Casual
04.2024 - 01.2025
Bartender
Mr Mikes Steakhouse Casual
04.2024 - 01.2025
Expo/Host
Mr Mikes Steakhouse Casual
01.2023 - 01.2025
High School Diploma -
Holy Trinity Catholic High School
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