Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charla Caldwell

North Highlands

Summary

Dynamic professional with extensive experience at Restaurant Depot, excelling in customer relations and office organization. Proven ability to maintain confidentiality while managing multi-line telephone systems and visitor logs. Skilled in data entry and fostering strong client relationships, ensuring a clean and inviting reception area that enhances customer experience.

Overview

31
31
years of professional experience

Work History

Receptionist/Assistant Managment

Restaurant Depot
06.2024 - Current
  • Open new accounts, keep record of ABC license and sellers permits.
  • Maintain ABC license and sellers by updating yearly.
  • Verify Business for new accounts
  • Returns merchandise, and store markdowns for the departments.
  • Resolved customer problems and complaints.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
  • Maintain child waivers for incoming, day passes for the non members that shop and members.
  • Run reports for the days business and maintain the files.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Answered central telephone system and directed calls accordingly.
  • Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Organized, maintained and updated information in computer databases.

Lead Pharmacy Technician

Paul's Pharmacy
07.2006 - 05.2009
  • Supervised 3 pharmacy technicians and coordinated day-to-day assignments.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
  • Collected co-payments or full payments from customers.
  • Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
  • Set up and modified patient profiles in the system to include current information such as medications and insurance details.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Coordinated verification and filling of more than 300 daily prescriptions in high-volume in pharmacy environment.
  • Reviewed and verified customer information and insurance provider information.
  • Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
  • Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Supervised 3 pharmacy technicians and coordinated day-to-day assignments.

Accounts Payable /Accounts Receivable Clerk

Three Lakes Distributing Co
06.1994 - 07.1996
  • Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
  • Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
  • Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution.
  • Supported month-end closing activities, ensuring accuracy in financial records and adherence to deadlines.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Entered figures using 10-key calculator to compute data quickly.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Matched purchase orders with invoices and recorded necessary information.
  • Paid Quarterly taxes on product on hand.
  • Implemented a spreadsheet for paying taxes according to the bill of lading.

Education

Associate of Applied Science - Certified Pharmacy Technician

Apollo College
Boise, ID
05-2006

Certificate - Information Processing

Wabash Valley College
Mount Carmel, IL
03-1993

Skills

  • Reception area maintenance
  • Maintaining cleanliness
  • Appointment scheduling
  • Office organization
  • Document scanning
  • Visitor log management
  • Telephone systems
  • Call handling
  • Confidentiality
  • Organization skills
  • Customer/Client relations
  • Data entry
  • Document control
  • Telephone skills

Timeline

Receptionist/Assistant Managment

Restaurant Depot
06.2024 - Current

Lead Pharmacy Technician

Paul's Pharmacy
07.2006 - 05.2009

Accounts Payable /Accounts Receivable Clerk

Three Lakes Distributing Co
06.1994 - 07.1996

Associate of Applied Science - Certified Pharmacy Technician

Apollo College

Certificate - Information Processing

Wabash Valley College

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Charla Caldwell