Charity Verboom
Deseronto,ON
Summary
Dependable and quick-learning team player skilled at offering high-level administrative and technical support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Executive Assistant
Aboriginal Labour Force Development Circle
Deseronto, Ontario
08.2021 - 12.2022
- Used Microsoft applications to prepare documents, reports and presentations.
- Processed receipts and prepared payment requisitions
- Answered email inquiries.
- Organized and coordinated conferences and quarterly board meetings including virtual set up through Zoom.
- Prepared travel claims and reimbursements for Board of Directors.
- Managed and effectively planned and coordinated logistics for special projects, workshops and group training events.
- Planned and organized career fairs, information sessions and graduations.
- Handled all logistics, catering, agendas and travel arrangements for board meetings and events
- Took notes and dictation at meetings.
- Organization and special project procurement
- ARMS Database input
- Attended meetings on behalf of the Executive Director
- Created flyers using Canva
- Social media posting
- Assisted clients/students
- Oversaw calendars and coordinated appointments for future events.
Finance Officer
Kagita Mikam
Shannonville, Ontario
06.2014 - 08.2021
- Processed budget request forms
- Maintained file numbering systems
- Set up budgets in accounting system
- Prepared financial reports
- Implemented processes and created innovative ways to communicate with outside offices
- Data Entry into ARMS database
- Provided technical support to staff
- Employee record management using spreadsheets and Breeze 360
- Ordered office supplies
- Form creations and revisions
- Completed and processed client claim forms
- Payment requisitions
- Account's payable - processed bill payments and scheduled client payments through EFT's and cheques
- Created and sent payment notifications
- Managed petty cash
- Reconciled visas and client accounts
- Bank deposits
- Budget Amendments
- Created client payment schedules
Office Assistant / Receptionist
Kagita Mikam
Shannonville, Ontario
10.2006 - 06.2014
- Provided clerical and technical support, addressing routine and special requirements.
- Website, social media and database maintenance
- Updated and generated reports through database.
- Ordered supplies
- Secured essential information and determined logistics to coordinate meetings and travel.
- Processed client funding applications
- Answered general inquires by phone, email and in-person
- Extensive use of ARMS database
- Logged incoming and outgoing mail
- Maintained inventory
- Completed clerical tasks such as filing, copying and distributing mail.
- Streamlined document processing to improve traceability.
- Maintained computer and physical filing systems
Office Manager
Quality Mechanical
Belleville, Ontario
09.2005 - 10.2006
- Generated billing to customers
- General correspondence to suppliers and contractors
- Account management
- Job closing preparation, organized job estimates, quotes, job costing
- Processed purchase orders
- Supply purchasing
Customer Service Representative
Royal Bank of Canada
Napanee, Ontario
05.2004 - 09.2005
- Performed banking transactions: deposits, withdrawls, drafts, money orders, traveler's cheques, insurance, foreign currency, certified cheques, bill payments and closed accounts
- Balanced daily transactions
- Identified clients financial needs and made recommendations for financial products and services
- Customer service
- Updated account information to maintain customer records.
- Sold and cross-sold bank products to new and existing customers.
- Counted and packaged currency and coins.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.`
Player's Club Coordinator
Akwesasne Mohawk Casino
Hogansburg, NY
01.1999 - 08.2001
- Processed player's club applications
- Issued personalized Player's Club cards and complementary gift shop and meal vouchers
- Traveled to promote Casino and upcoming events
- Responded to patron inquiries
- Extensive use of Casino Enterprise Management System
- Assisted management with promotions and special events
- Created information packages for guests upon request
- Handled ticket sales and reservations for upcoming events
- Prepared daily reports, journals and cash reconciliation
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Financial Accounting 1
Ontario Learn - Loyalist College
Belleville, ON2011
QuickBooks Pro 2007
Academy of Learning College
Belleville, ON2010
Diploma - Business
Loyalist College
Belleville, ON04.2004
First Year - Hotel And Restaurant Management
St. Lawrence College
Kingston, ON04.2002
High School Diploma -
Moira Secondary School
Belleville, ONSkills
- Technical Support
- Database Administration
- Advanced Microsoft Office Suite Proficiency
- Office Administration
- Report Generation
- Financial Services
- Project and Special Events Management
- Process Improvement
- Travel Arrangement Coordination
- Records Management
- Bookkeeping and Basic Accounting
- Logistics and Schedule Management
- Customer Service and Relationship Development
- Analytical and Critical Thinking
- Organization and Time Management
Certification
- Customer Service Training - 1999
Timeline
Executive Assistant
Aboriginal Labour Force Development Circle
08.2021 - 12.2022
Finance Officer
Kagita Mikam
06.2014 - 08.2021
Office Assistant / Receptionist
Kagita Mikam
10.2006 - 06.2014
Office Manager
Quality Mechanical
09.2005 - 10.2006
Customer Service Representative
Royal Bank of Canada
05.2004 - 09.2005
Player's Club Coordinator
Akwesasne Mohawk Casino
01.1999 - 08.2001
Financial Accounting 1
Ontario Learn - Loyalist College
QuickBooks Pro 2007
Academy of Learning College
Diploma - Business
Loyalist College
First Year - Hotel And Restaurant Management
St. Lawrence College
High School Diploma -
Moira Secondary School
- Customer Service Training - 1999
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