Charity Sims-Minott
San Jacinto
Summary
Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Overview
21
21
years of professional experience
Work History
Eligibility Technician II
Riverside County DPSS
02.2023 - Current
- Communicated with people from various cultures and backgrounds on application process.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Processed and certified documents for accuracy and compliance with government regulations.
- Assisted clients with accurate eligibility form, application and document completion.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with completion of applications and paperwork.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Driver
Mainstream Tours Inc.
01.2020 - 02.2023
- Pickup Clients from their homes and transport them to their jobs or day programs. Pick clients up from jobs or day programs. Drive safely and assist clients with seatbelts and entering/exiting the vehicle. Make good use of time to ensure everyone makes it to their destination on time. Great with time management. Able to detour when there is construction or accidents.
Dispatcher, Answer Nextel
Empire Transportation Inc
03.2013 - 07.2019
- Job Title/Duties: Dispatcher, Answer Nextel type radios as well as 2-way CB radios to communicate with drivers. Give directions when needed. Keep track of drivers pulling from the yard as well as when they switch out with previous/next driver. Make sure drivers are going to the correct locations and using the provided lefts/rights (directions) provided. Answer telephones and handling calls accordingly as well as transferring calls and occasional message taking. Log all info pertaining to routes, accidents and email accordingly. Report late running routes to the proper departments and log the reasons for the delays. Assist in training new hired staff.
- (951) 657-6171 (management)
Office Manager/Senior Call Representative
NomKa Communications
12.2010 - 03.2013
- Job Title/Duties: Office Manager/Senior Call Representative, Interviewed and hired staff. Answered phones, make reservation appointments for various companies. Use Google maps to locate homes and 'tag' them for solar analysis. Screen clients for bankruptcy, place orders for ink cartridge companies. Create and update company procedures and policies for call center. Create step by step instructions for inputting specific information. Data entry, make fair schedules for employees that benefitted the company's needs.
- (877) 526-6652
Dispatcher/Call Center Rep
Southland Transit Inc
04.2006 - 08.2008
- Communicate with drivers via Nextel radios or 2-way CB radios, giving directions when needed, moving trips from one driver to another to keep drivers on time for clients appointments. Answer calls from clients, resolve problems including scheduling issues. Occasionally book appointments for clients as well as data entry.
Dispatcher/Driver/Call Center Rep
MV Transportation Inc
10.2004 - 04.2006
- Answer calls, book appointments for clients, data entry, dispatch drivers to and from destinations, move trips to keep on time performance, assist drivers with directions when needed, schedule routes, Drive routes, train drivers on routes as well as how to read map books, resolve problems with scheduling.
Education
High School Diploma -
Hemet Adult School
Hemet, CASkills
- Call Center
- Dispatch
- Dispatching
- Customer Service
- Logistics
- Microsoft office
- Client assessment
- Benefits administration
- Confidentiality
- Social services
- Verbal communication
- Disability awareness
- Effective communication skills
- Applicant support and service
Timeline
Eligibility Technician II
Riverside County DPSS
02.2023 - Current
Driver
Mainstream Tours Inc.
01.2020 - 02.2023
Dispatcher, Answer Nextel
Empire Transportation Inc
03.2013 - 07.2019
Office Manager/Senior Call Representative
NomKa Communications
12.2010 - 03.2013
Dispatcher/Call Center Rep
Southland Transit Inc
04.2006 - 08.2008
Dispatcher/Driver/Call Center Rep
MV Transportation Inc
10.2004 - 04.2006
High School Diploma -
Hemet Adult School
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer