Charity Sarwan
Murrieta
Summary
Dynamic BDC Service Representative at Russel Wesbrook Hyundai Anaheim, skilled in automotive sales and customer relationship management. Successfully enhanced customer satisfaction through effective follow-ups and appointment scheduling, contributing to increased sales opportunities. Adept at multitasking and maintaining attention to detail, ensuring seamless service request management and communication.
Overview
1
1
year of professional experience
Work History
BDC Service Representative
Russel wesbrook Hyundai Anahiem
Anahiem
09.2020 - 12.2021
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Followed up with customers after completion of service requests.
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
Education
Bachelor of Science - Marketing Management
University of Visayas Philippines
Philippines11-2019
Skills
- Automotive sales
- Customer follow-up
- Vehicle appointments
- Appointment scheduling
- Service request management
- Customer relationship management
- Data entry
- Communication strategy
- Sales support
- Team collaboration
- Attention to detail
- Customer service
- Verbal and written communication
- Multitasking capacity
- Outbound and inbound calls
Languages
English
Professional
Tagalog
Professional
Bisaya
Professional
References
John Bolter jbolter374@gmail.com
Denise estrada (714) 797-5386
Timeline
BDC Service Representative
Russel wesbrook Hyundai Anahiem
09.2020 - 12.2021
Bachelor of Science - Marketing Management
University of Visayas Philippines
Similar Profiles
PAIGE FARQUHARSONPAIGE FARQUHARSON
Wellness Manager at Tapestry at Wesbrook VillageWellness Manager at Tapestry at Wesbrook Village
Tina XiTina Xi
Student Volunteer at Wesbrook Community CentreStudent Volunteer at Wesbrook Community Centre
Matthew GrizzleMatthew Grizzle
Automatic Car Wash Installer/Maintenance Technician at Russel Lockette Services LLCAutomatic Car Wash Installer/Maintenance Technician at Russel Lockette Services LLC
Ariana JulianAriana Julian
Crew Member at Round Table Pizza, IncCrew Member at Round Table Pizza, Inc
Gabriella RomeroGabriella Romero
Surgery Scheduler, MA, Phlebotomist at United Medical DoctorsSurgery Scheduler, MA, Phlebotomist at United Medical Doctors