MARVELLOUS KOMOLAFE-WHYTE
Aurora
Summary
Results-driven Sales and Customer Experience Professional with extensive expertise in B2B and D2C environments. Proven ability to exceed KPIs through consultative selling, lead generation, and effective CRM management. Skilled in team coaching and driving revenue growth while enhancing customer retention. Strong collaborator in fast-paced, target-driven settings, delivering exceptional outcomes.
Overview
4
4
years of professional experience
Work History
Partnership Executive
SureCall Contact Centre
05.2025 - 12.2025
- Executed high-volume outbound B2B prospecting campaigns, consistently making 300+ cold calls per day to decision-makers.
- Qualified prospects and booked high-value sales meetings through consultative cold calling and strategic discovery.
- Drove revenue by closing deals directly during scheduled sales meetings and handoffs.
- Demonstrated elite call discipline, objection handling, and value-based selling in a fast-paced, target-driven environment.
- Maintained accurate CRM documentation, pipeline management, and follow-up strategies to maximize conversion rates.
- Ranked among top performers for activity volume, meeting bookings, and sales outcomes.
Inside Sales Team Leader
Inkeros
08.2024 - 04.2025
- Supervised and coached a high-performing inside sales team selling TELUS products and services.
- Led daily performance huddles, call reviews, and live coaching to improve close rates and objection handling.
- Oversaw outbound campaigns with 120+ calls per rep daily, consistently exceeding activity and revenue targets.
- Managed escalations and supported complex sales scenarios requiring advanced negotiation skills.
- Designed and delivered structured onboarding and advanced sales training programs.
Sales Manager / Eye Care Consultant
Specsavers
11.2023 - 12.2025
- Directed daily sales operations while setting targets and monitoring performance metrics.
- Implemented business development strategies that increased revenue and expanded client reach.
- Built long-term patient relationships by identifying needs and recommending tailored eyewear solutions.
- Supported clinical operations by conducting pre-screening and technical tests (OCT, Lensometer, Tonoreff).
- Collaborated with leadership to strengthen brand presence and maintain consistent sales growth
Warranty Customer Service Agent
Greenworks Tools Canada
05.2023 - 01.2024
- Supervised a customer service team handling 80+ warranty-related calls per day.
- Ensured accurate processing of warranty claims through ERP systems.
- Monitored SLAs, escalations, and case resolutions, improving turnaround times.
- Coordinated with Sales, Shipping, and Technical teams to deliver seamless customer experiences.
- Provided ongoing coaching, performance feedback, and quality monitoring.
Brand Ambassador / Back Office Support
PC Express
07.2021 - 07.2023
- Supported back-office operations, including online order processing, reporting, and internal sales support
- Compiled customer and market insights to support business and marketing strategies
- Ensured accurate order fulfillment, data integrity, and timely completion of operational tasks
Education
Associate Degree - Computer Systems Technician & IT
Humber College
01.2024
High School Diploma - undefined
Castlebrooke Secondary School
01.2020
Skills
- B2B & B2C Sales
- Lead Generation & Prospecting
- Appointment Setting
- Deal Closing
- Objection Handling
- Negotiation
- CRM & Pipeline Management
- KPI-Driven Performance
- Reporting
- Team Leadership
- Sales Coaching
- Client Relationship Management
- Client Retention
- Cross-Functional Collaboration
- Microsoft Office Suite
- ERP Systems
- Technical Troubleshooting
REFERENCES
Available upon request
Timeline
Partnership Executive
SureCall Contact Centre
05.2025 - 12.2025
Inside Sales Team Leader
Inkeros
08.2024 - 04.2025
Sales Manager / Eye Care Consultant
Specsavers
11.2023 - 12.2025
Warranty Customer Service Agent
Greenworks Tools Canada
05.2023 - 01.2024
Brand Ambassador / Back Office Support
PC Express
07.2021 - 07.2023
Associate Degree - Computer Systems Technician & IT
Humber College
High School Diploma - undefined
Castlebrooke Secondary School