Charity Iroanya
Fredericton,NB
Summary
Hardworking and dedicated customer service, multitasking excellent and time management abilities. Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with reliable Information Technologist, ability to handle challenging work.
With strong ability in customer service and information processing to
improve customer Satisfaction.
Highly organized, proactive and punctual with team-oriented mentality.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Custodian
GDI Services (Canada) LP
Fredericton, NB
12.2023 - Current
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators., elevator buttons.
Information Processing Specialist
Tata Consultancy Services (TCS)
Montevideo , UY
05.2019 - 08.2023
- Captured and transcribed information based upon client requirements and requests. Perform data entry and Support work colleagues when needed.
- Processed and documented transactions in company database.
Identified errors in data entry and related issues. - Handled high-volume invoice processing with minimal supervision. Manage incoming cases request from internal users. Provide real-time support for issues related to salesforce, deleting of
contact, account, contact, opportunities, bulk updates, report and
dashboard.
I.T Trainee Entry Level
Tata Consultancy Services (TCS)
Montevideo, UY
07.2018 - 04.2019
- Asked questions about tasks to learn techniques and how to operate without supervision.
- Worked alongside senior team members to learn related job tasks and roles.
- Attended training sessions and meetings to learn new information and develop personal skills.
Administrative Assistant
Engineering Automation TechnologyLimited
Port Harcourt, Nigeria
02.2015 - 11.2027
- Scheduled appointments, meetings and events for management staff.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Retail Sales Representative
MD Mart Nig Limited
Port Harcourt, Rivers State
05.2011 - 08.2014
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Greeted and assisted customers in locating items and completing purchases.
- Improved customer service feedback scores through outstanding service.
- Processed payments and maintained accurate drawers to meet financial targets.
Cashier
JT Chanrai’s Supermarket.
Port Hacourt, Rivers State
11.2008 - 09.2010
- Collected payments and provided accurate change. Answered customer questions and provided store information.
- Operated cash register or POS system to receive payment by cash, check and credit card. Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Answered customer questions and provided store information.
Customer Service Associate
Rehema Linkage Institute of Information Technology.
Port Hacourt, Rivers State
08.2006 - 10.2008
- Explained benefits, features and recommendations to maximize client retention.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Improved customer service wait times to mitigate complaints.
- Always multi-tasking
Education
Administrative Professional : Health Service
New Brunswick Community College
Fredericton, NB08-2025
High School Diploma -
Community Secondary School Igbo-Etche
Port Harcourt, Rivers State, Nigeria06.2004
Skills
- Customer Service
- Account Administration
- Problem-Solving
- Teamwork and Collaboration
- Customer Service Support
- Multitasking and Prioritization
- Interpersonal Skills
- Microsoft Certification
- File Management Software
- Time Management
- Invoice Processing
- Payment Processing
- Data Entry
- Sage 50
- SAP
- ERP Software
- Microsoft Office
- New Product Testing
- Work Prioritization
- Attention to Detail
- Cleaning and Sanitizing
Certification
- Workplace Standard First Aid with CPR C & AED Sept. 2023
Fredericton Museum
- Volunteer - Data Entry and postcard - October 18, 2023
Timeline
Custodian
GDI Services (Canada) LP
12.2023 - Current
Information Processing Specialist
Tata Consultancy Services (TCS)
05.2019 - 08.2023
I.T Trainee Entry Level
Tata Consultancy Services (TCS)
07.2018 - 04.2019
Administrative Assistant
Engineering Automation TechnologyLimited
02.2015 - 11.2027
Retail Sales Representative
MD Mart Nig Limited
05.2011 - 08.2014
Cashier
JT Chanrai’s Supermarket.
11.2008 - 09.2010
Customer Service Associate
Rehema Linkage Institute of Information Technology.
08.2006 - 10.2008
Administrative Professional : Health Service
New Brunswick Community College
High School Diploma -
Community Secondary School Igbo-Etche
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