Charity Giannakos
Calgary,Alberta
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Owner
Grit And Grace Bookkeeping
01.2022 - Current
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
Inside Sales Administrator
CTECH Consulting Group
09.2019 - 08.2020
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Reduced overhead costs through careful budget management and resource allocation.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Franchise Owner
Fitbody Bootcamp
04.2017 - 03.2020
- Increased franchise revenue by implementing innovative marketing strategies and promotional events.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Streamlined operations for improved efficiency by investing in advanced technology and staff training programs.
FICO Business Development Manager
Atlantic Growth Solutions
07.2016 - 02.2018
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Responsible for approximately 40 outgoing calls and emails per day to potential clients.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
National Director
Dynamaxx International
01.2012 - 01.2016
- Responsible for Sales, Sales Training, Event Organization and Team Building for over 300 Distributors and 2600 team members in Canada and United States
- Systemization of business building through training new distributors to follow the Corporate Model
- Sales Presentations in group setting ranging from Home Meetings to Large Corporate Opportunity Meetings
- Provide coaching on a daily basis for distributors
- Deal with customer service complaints, issues and delivery of product on a National level
- Customer service and retention are a daily focus.
Customer Service Representative
Telus
01.2001 - 01.2004
- Responsible for front line communications with Telus Customers
- Handled all inbound calls: questions, customer complaints and sales
- Executed outbound customer service and sales calls
- Part of the Long Distance Win back team dealing with regaining customer loyalty after the client had left Telus.
- High performance, process based environment.
Education
Certificate - Tax Preperation
H&R Block
Calgary, AB01.2024
Certificate - Bookkeeping Specialty
Bookkeeper Launch
Online06.2022
General -
Lethbridge Community College
Lethbridge, AB01.2001
Skills
- Customer Service
- Resource Optimization
- Expense Monitoring
- Client Confidentiality
- Relationship building
- Data entry accuracy
- Account management
technology and computer skills
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Quickbooks
awards
- Dynamaxx Founders Award VIP Maxx Performer 2014
- Dynamaxx Founders Award Leadership 2013
Timeline
Owner
Grit And Grace Bookkeeping
01.2022 - Current
Inside Sales Administrator
CTECH Consulting Group
09.2019 - 08.2020
Franchise Owner
Fitbody Bootcamp
04.2017 - 03.2020
FICO Business Development Manager
Atlantic Growth Solutions
07.2016 - 02.2018
National Director
Dynamaxx International
01.2012 - 01.2016
Customer Service Representative
Telus
01.2001 - 01.2004
Certificate - Tax Preperation
H&R Block
Certificate - Bookkeeping Specialty
Bookkeeper Launch
General -
Lethbridge Community College
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