Charitha Gurram
Summary
Versatile professional with a strong background in both the restaurant industry and cloud engineering. With six years of managerial experience in restaurant operations, I have demonstrated exceptional leadership skills, a commitment to customer satisfaction, and a proven ability to optimize processes for efficiency and profitability. Additionally, my expertise in cloud engineering brings a technical skill set focused on designing, implementing, and managing cloud infrastructure to drive innovation and scalability for businesses. With a dedication to excellence in both customer service and technology, I am poised to make significant contributions in diverse and dynamic work environments.
Overview
8
8
years of professional experience
Work History
AWS Cloud Engineer
Bank Of Montreal, BMO
04.2021 - Current
- Enhanced system performance by implementing AWS CloudFormation templates for infrastructure automation.
- Optimized cloud resource usage through continuous monitoring and cost analysis.
- Migrated legacy applications to AWS, reducing downtime and improving overall efficiency.
- Developed and maintained CI/CD pipelines using Jenkins, increasing deployment speed and reliability.
Store Manager
Pizza Pizza
08.2018 - 04.2021
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager
Dominos Pizza Inc.
05.2016 - 08.2018
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Post Graduate - Mobile Application Development
Canadore College of Applied Arts And Technology
Mississauga, ON06.2019
Skills
- Systems configuration
- Configuration Management
- Agile Development
- Fault analysis
- Report Management
Languages
English
Elementary
Timeline
AWS Cloud Engineer
Bank Of Montreal, BMO
04.2021 - Current
Store Manager
Pizza Pizza
08.2018 - 04.2021
Assistant Manager
Dominos Pizza Inc.
05.2016 - 08.2018
Post Graduate - Mobile Application Development
Canadore College of Applied Arts And Technology
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