Charisse Anne Calalay
Coquitlam,BC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Service Associate
Rizal Commercial Banking Corporation
Quezon City, Metro Manila
06.2018 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Analyzed customer needs through conversations with them and offered appropriate solutions.
- Resolved customer complaints in a professional manner.
- Processed applications and verified customer information to open new accounts.
- Built relationships with clients by providing excellent customer service throughout the entire process of setting up a new account.
- Managed daily banking operations, including opening and closing of the bank.
- Processed deposits, withdrawals, loan payments, cash advances and transfers for customers.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Cross-sold bank products and services to customers, meeting and exceeding sales targets.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Education
Bachelor of Science - Banking And Finance
Our Lady of Fatima University
Philippines04-2018
Skills
- Customer-oriented person
- Sales experience
- Customer Assistance
- Cash Register Operation
- Data Entry
- Clerical Support
- Records Management
- Excellent Communication
- Documentation And Reporting
- Multitasking and Organization
- Attention to Detail
- Stress Tolerance
- Time Management
- Security Awareness
- Speed and accuracy
- Accounting
- Bookkeeping
- Computer and technology knowledge such as MS Wordm MS Excel and Excel Office
Accomplishments
Outstanding Banking Alumni Award - 2024
Sunlife Grepa Financial - 2024
Timeline
Service Associate
Rizal Commercial Banking Corporation
06.2018 - Current
Bachelor of Science - Banking And Finance
Our Lady of Fatima University
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