CHARISSA HUGHES
Montreal,Canada
Summary
Bilingual marketing student at McGill University with practical experience in digital campaigns, brand strategy, and market research. Skilled in turning data into insights and supporting brand growth through clear, organized work. Known for a proactive mindset, strong attention to detail, and a solid foundation in marketing analytics and strategy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Services Associate
Hotel Saint-Thomas
Montréal, QC
09.2025 - Current
- Managed front desk operations, including check-ins, reservations, and guest inquiries.
- Delivered valet and concierge support to enhance guest experiences.
- Processed payments and POS transactions efficiently to maintain operational flow.
- Resolved guest requests promptly to ensure positive stays.
- Assisted with barista and bartending duties
- Supported daily operations in a small boutique hotel environment, contributing to overall success.
Student Worker (Dishwasher)
Bishop Mountain Hall, McGill University
Montreal, QC
10.2024 - Current
- Responsible for washing dishes, utensils, and kitchen equipment in a high-volume dining hall.
- Maintained a clean and sanitary work environment, following health and safety regulations.
- Worked efficiently in a fast-paced team setting, ensuring smooth kitchen operations.
Digital Marketing Specialist
Northern Strength Academy
, Remote
02.2024 - Current
- Created all social media content (Instagram, Facebook), including graphics, videos, reels, and captions to promote NSA's training programs and community.
- Edited and designed all content using Canva, ensuring a professional and engaging brand presence.
- Managed social media strategy, scheduling posts, engaging with the audience, and analyzing content performance.
- Designed all marketing materials, including posters, promotional graphics, and in-gym signage.
- Edited and produced all video content, including athlete features, reels, and training clips.
- Developed a marketing plan to align with NSA's goal of becoming a leader in sports science and consulting.
- Updated and optimized NSA's website using WordPress, ensuring a professional layout and clear communication of services.
- Assisting in an ongoing blog post for SEO optimization, improving organic search visibility and aligning with NSA's branding.
Marketing Intern
M1 Composites Technology
Laval, QC
05.2025 - 08.2025
- Managed and created social media content for LinkedIn and X (Twitter), aligning posts with M1's branding and industry tone.
- Designed brochures, PowerPoint presentations, and internal communication materials to support business development and recruitment.
- Updated business cards for staff and ensured consistency across all branded materials.
- Contributed to external communication efforts to highlight M1's capabilities in aerospace and defense.
- Took initiative on marketing tasks across departments, supporting both operational and corporate goals in a company without a formal marketing team.
Team Leader
PISCINES BLEU-MARIN POOLS
Gatineau
06.2020 - 08.2024
- Led a pool services and repairs team, managing tasks from liner replacements to installations.
- Provided on-the-go administrative support, coordinating schedules and ensuring customer satisfaction.
Sales & Customer Service Role
Nike Eaton Center
Toronto
09.2022 - 04.2023
- Delivered a seamless customer experience, assisting in sales, transactions, and product recommendations.
- Efficiently transitioned between roles to support store operations during peak periods.
Team Leader
A&W
Gatineau
05.2018 - 04.2022
- Supervised cashier teams, provided training, and ensured high levels of customer service.
- Managed cash handling, register operations, and kitchen support as needed.
Education
Bachelor of Commerce - Marketing
Mcgill University
Montreal, QC04-2026
Bachelor of Science - Financial Mathematics
Toronto Metropolitan University
Toronto, ON04.2023
DEC - Science
Cégep Heritage College
Gatineau, QC05.2022
Skills
- Social Media Management
- Content Creation & Editing
- Copywriting & Branding
- Website Management
Certification
Course on Research Ethics (TCPS 2: CORE 2022), Successfully completed training on ethical conduct for research involving humans, based on the Tri-Council Policy Statement.
Timeline
Guest Services Associate
Hotel Saint-Thomas
09.2025 - Current
Marketing Intern
M1 Composites Technology
05.2025 - 08.2025
Student Worker (Dishwasher)
Bishop Mountain Hall, McGill University
10.2024 - Current
Digital Marketing Specialist
Northern Strength Academy
02.2024 - Current
Sales & Customer Service Role
Nike Eaton Center
09.2022 - 04.2023
Team Leader
PISCINES BLEU-MARIN POOLS
06.2020 - 08.2024
Team Leader
A&W
05.2018 - 04.2022
Bachelor of Commerce - Marketing
Mcgill University
Bachelor of Science - Financial Mathematics
Toronto Metropolitan University
DEC - Science
Cégep Heritage College