Charissa Habib
Waterdown,ON
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Tip Top Auto. Skilled in financial planning and staff management, I excel in fostering team collaboration and driving sales growth. My approach has consistently resulted in improved performance metrics and a strong customer relations foundation.
Overview
25
25
years of professional experience
Work History
Store Owner
Tip Top Auto
Bowmanville, ON
09.2014 - Current
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
- Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
- Trained and motivated employees to perform daily business functions.
- Proactively addressed potential safety hazards within the store environment, maintaining a secure and compliant space for staff and customers.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Solution Specialist
GP Bikes Inc
Whitby, ON
12.2003 - 08.2014
- Championed adoption of industry best practices within the organization, leading to improved efficiency and overall performance levels.
- Enhanced collaboration with cross-functional teams, resulting in higher quality deliverables and increased customer satisfaction.
- Mentored junior team members, providing guidance on best practices and fostering professional growth within the organization.
- Designed tailored training programs for clients, equipping end-users with the knowledge required for successful solution utilization.
- Identified opportunities for continuous improvement, implementing changes that led to measurable enhancements in performance metrics.
- Increased client satisfaction by developing and implementing customized solutions for their specific needs.
- Consistently exceeded sales targets by cultivating a deep understanding of client needs and positioning products as optimal solutions for their unique challenges.
- Delivered exceptional customer service, resulting in increased client satisfaction and retention rates.
Suppprt Worker
Christian Horizons
Pickering, ON
02.1999 - 01.2003
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Education
No Degree - Social Work
Ryerson Polytechnic University
Toronto, ONBachelor's of Sacred Music - Pastoral Theology And Music
Canada Christian College
Toronto, ON05.2005
Skills
- Store operations
- Performance Analysis
- Financial Planning
- Business Administration
- Employee Scheduling
- Operations Management
- Staff hiring
- Social Media Marketing
- Customer Relations
- Staff Management
Languages
English
Full Professional
Board of Directors Christian Faith Outreach Centre of Ajax from 2017-2023
I served on the board of directors for six years holding the titles of President, Vice President and Treasurer. The Centre is heavily involved in community engagement including The Doors of Compassion homeless shelter, The Ajax Hub and most recently our Newcomer programs. I have been involved in the starting and growth of these programs and the government grant processes.
Additional Information
I am recently moved into the Greater Hamilton area and looking for a new opportunity to shine the light of Jesus in this region.
Timeline
Store Owner
Tip Top Auto
09.2014 - Current
Solution Specialist
GP Bikes Inc
12.2003 - 08.2014
Suppprt Worker
Christian Horizons
02.1999 - 01.2003
No Degree - Social Work
Ryerson Polytechnic University
Bachelor's of Sacred Music - Pastoral Theology And Music
Canada Christian College