Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Charisma Sua

Perris

Summary

Developed key skills in fast-paced logistics environment, including efficient problem-solving, effective communication, and multitasking. Seeking to transition into new field where these skills can be applied and further developed. Prepared to leverage these abilities to contribute to operational success and team efficiency.

Offering strong foundation in logistics and transportation, eager to learn and develop in dynamic environment. Contributes keen ability to quickly grasp new systems and procedures, bolstered by effective communication and problem-solving skills. Ready to use and develop organizational and multitasking abilities in [Desired Position] role.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Field Tech / Customer Dispatcher

Multi-Comm Inc.
01.2023 - Current
  • Reach out to our Customers to confirm their daily appointments and provide Tech updates throughout the day.
  • Field all incoming calls, emails and chats from Client, Customer & Technicians requesting updates on all jobs.
  • Meet with Clients via remote conference virtual meetings, to review & provide updates on all past, present & future jobs.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintain updated detailed records of all calls in our Client's electronic database.

Medicare Insurance Agent & New Agent Trainer

Go Health LLC.
08.2020 - 12.2022
  • Field inbound & outbound from perspective Medicare customers, inquiring about available plans & coverage benefits available in their area.
  • Establish and maintain positive and effective working relations with other associates and clients daily.
  • Assist with various special projects and additional duties as assigned by in house management team.
  • Increased overall efficiency by implementing time-saving strategies for managing daily tasks and client followups.
  • Orient all new Agents during their first & second weeks on the job.
  • Provide daily updates to all regional managers, on the progress of their new Agents. Including their progress in taking calls and their understanding of their daily tasks.
  • Completed ongoing training programs to stay up-to-date on industry developments, enabling expert counsel for both existing and prospective clients.

Residential Guardian & Life Coach

Redwood Youth Therapy Services
04.2013 - 12.2022
  • Promote & Maintain a safe environment for our residential clients through ensuring they understand & follow all house rules.
  • Maintained confidentiality of sensitive information at all times while adhering to relevant privacy regulations.
  • Reduced incidents of theft & vandalism by conducting regular room searches home surveillance.
  • Collaborate with local law enforcement agencies to share information and maintain a safe environment for all.
  • Improved communication among all team members by maintaining daily & weekly briefing meetings in person & through conference calls.

Front Desk & Sales Manager

Courtyard by Marriott
04.2018 - 06.2020
  • Handle customer relations issues, enabling quick resolution, and client satisfaction daily.
  • Increase sales revenue by developing and implementing effective sales strategies from collected data from our in house team and customers.
  • Built long-lasting client relationships through excellent customer service and follow up feed with customers during and after their visit to our hotel.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.

Food Service Technician

Intermountain Utah Valley Hospital
02.2017 - 10.2019
  • Make sure that all patient meals are correct and are in compliance with their medical diet, before loading on my deliver cart through my shift.
  • Maintained effective food supply levels by monitoring and reordering food stock and dry goods weekly.
  • Fostered a positive work environment through effective communication, teamwork, and problem-solving abilities among staff members and managers.
  • Consistently met or exceeded performance goals related to speed, accuracy, cleanliness, and overall job performance.

Hotel Restaurant Manager

Provo Marriott & Conference Center
01.2015 - 02.2017
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food preparations and customer service.
  • Work with our shift supervisors & head shift in interviewing, hiring and training all restaurant & kitchen staffs.
  • Gather feedback from customers and use the collected data to improve restaurant & kitchen services.
  • Reconciled cash and credit card transactions to maintain accurate records daily.
  • Check & maintain restaurant & kitchen inventory and place the necessary orders to maintain a full stocked inventory daily.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Night Auditor

Provo Marriott Hotel & Conference Center
07.2013 - 01.2015
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.

Residential Life Coordinator

Discovery Academy House
06.2011 - 07.2013
  • Implemented effective crisis management strategies during emergencies or high-stress situations involving residents or staff members.
  • Created an inclusive & safe living environment for our residents by promoting diversity, equity, and inclusion initiatives within The Discovery House.
  • Reduced incidents policy violations by conducting thorough room inspections and enforcing House rules & standards.
  • Coordinated successful large-scale events such as orientation programs and end-of-year celebrations with management & staff members.
  • Provided academic support for residents by connecting them with on-campus resources like tutoring centers or study groups when needed.
  • Built strong relationships with residents through regular one-on-one meetings and group activities.

Traffic Control Technician

California Traffic Control Co.
02.2010 - 05.2011
  • Reduced accident rates by designing and installing appropriate signage, pavement markings, and other traffic control measures.
  • Acted as a liaison between the traffic control department and other agencies involved in road projects, facilitating clear communication and coordination of efforts.
  • Coordinated with emergency services during incidents that required temporary traffic control measures, providing prompt support and maintaining public safety.
  • Performed regular inspections of work zones, ensuring compliance with federal and state regulations for maximum safety.
  • Developed positive working relationships with contractors and vendors, facilitating seamless communication during project execution phases.
  • Improved traffic flow by implementing efficient signal timing plans and coordinating with other departments.
  • Played a key role in special events requiring additional traffic management support, such as parades or sporting events, ensuring public safety and smooth traffic flow.

Sales Floor Associate

IKEA
07.2004 - 01.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
  • Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.

Insurance Customer Service Representative

First Health Group
05.2001 - 01.2010
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
  • Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.

Education

No Degree -

Brigham Young University Idaho Campus
Rexburg, ID
07-2019

No Degree - General Studies

Wiley College
Marshall, TX
08-1996

High School Diploma -

Manuel Dominguez High School
Compton, CA
06-1992

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Dispatch software
  • Time management
  • Multitasking and organization
  • Schedule management
  • Database maintenance
  • Incident reporting
  • Verbal and written communication
  • Tracking systems

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Documented and resolved customer concerns which led to the completion of customer job in a timely manner.

Certification

  • New Agent Trainer Certification [Go Health LLC.] [2020 July]

Languages

English
Full Professional

Timeline

Field Tech / Customer Dispatcher

Multi-Comm Inc.
01.2023 - Current

Medicare Insurance Agent & New Agent Trainer

Go Health LLC.
08.2020 - 12.2022

Front Desk & Sales Manager

Courtyard by Marriott
04.2018 - 06.2020

Food Service Technician

Intermountain Utah Valley Hospital
02.2017 - 10.2019

Hotel Restaurant Manager

Provo Marriott & Conference Center
01.2015 - 02.2017

Night Auditor

Provo Marriott Hotel & Conference Center
07.2013 - 01.2015

Residential Guardian & Life Coach

Redwood Youth Therapy Services
04.2013 - 12.2022

Residential Life Coordinator

Discovery Academy House
06.2011 - 07.2013

Traffic Control Technician

California Traffic Control Co.
02.2010 - 05.2011

Sales Floor Associate

IKEA
07.2004 - 01.2010

Insurance Customer Service Representative

First Health Group
05.2001 - 01.2010

No Degree -

Brigham Young University Idaho Campus

No Degree - General Studies

Wiley College

High School Diploma -

Manuel Dominguez High School

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Charisma Sua