Charisma Rios
Vancouver,BC
Summary
Highly proactive manager with 18 years of experience in team leadership in Food and Retail industry. Background includes sales, management and customer service in fast-paced settings.
Overview
19
19
years of professional experience
Work History
Restaurant Manager
Tumana Steak House
09.2023 - 12.2023
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Head of Store
Waltermart Supermarket
06.2005 - 07.2023
- Increased store revenue by implementing effective sales strategies and staff training programs.
- Enhanced customer satisfaction by ensuring a high level of service and addressing concerns promptly.
- Managed inventory control for optimal product availability and reduced waste.
- Streamlined store operations with efficient scheduling, task delegation, and communication
- Training , development and management of critical position of the store
Education
Bachelor of Science - Business Management - Entrepreneurial Enterprise
Nueva Ecija University of Science And Technology
Philippines04.2003
Skills
- Staff Management
- Schedule Coordination
- Customer Engagement
- Operations Management
- Customer Loyalty
- Recruitment
- Menu Development
- Problem Solving
- Food Service Background
- Adaptable
- Point of Sale (POS) System Operation
- Leadership Abilities
Languages
English
Professional Working
Timeline
Restaurant Manager
Tumana Steak House
09.2023 - 12.2023
Head of Store
Waltermart Supermarket
06.2005 - 07.2023
Bachelor of Science - Business Management - Entrepreneurial Enterprise
Nueva Ecija University of Science And Technology
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