CHARISHMA PONNERI
Farmington Hills,MI
Summary
Experienced financial professional with outstanding relationship-building and problem-solving skills. Driven to operate effectively in fast-paced, high-pressure environments with a meticulous approach. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels.
Overview
8
8
years of professional experience
Work History
Financial Advisor
TD Canada Trust
St. Thomas, ON
01.2022 - Current
- Adaptive to economic trends and market conditions while providing current information on options available to clients.
- Proficient in identifying meaningful trends and patterns through meticulous analysis of customer data sets. Skilled in translating data insights into actionable recommendations to drive informed decision-making
- Conducted detailed analysis of clients' current financial situation, including risk assessment, cash flow management, and retirement planning.
- Profiled and analyzed investment products to devise financial strategies, meeting client financial needs and forecasting opportunities with highest return on investments.
- Developed and deepened relationships with new and existing clients to advance progress and improve business, through continued clear, and concise communication with realistic expectations provided.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Exceeded quarterly targets by consistently achieving a performance level at 150% of set goals.
- Maintained open communication with team members, wealth partners, external professions such lawyers, accountants and clients resulting in successful project outcomes.
Financial Services Representative
CIBC
Sault Ste. Marie, ON
10.2020 - 01.2022
- Actively listened to analyze client's needs and concerns to determine financial objectives, goals and in order to develop successful financial plans.
- Worked collaboratively with the team and other departments, such as wealth partners, external lawyers etc to provide comprehensive solutions for clients.
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
- Fostered relationships with new and existing customers through clear, concise communication and expectations set.
- Successfully achieved individual quarterly sales targets using company's sales strategies and while generating new client base.
- Lead new team members during sales meeting on basic industrial knowledge and client needs.
- Continued to be involved in the company's extracurricular activities like CIBC Run For Cure.
CUSTOMER SERVICE REPRESENTATIVE
CIBC
Halifax, NS
10.2015 - 09.2020
- Managed client day to day banking needs by asking the right questions and responding with accurate information and de-escalated problematic customer concerns by maintaining calm, friendly demeanor.
- Assisted and guided clients to use their digital banking, clarifying their enquiries, explained the important changes, resolved client issues and concerns.
- Administered sensitive financial information with confidentiality and professionalism.
- Received multiple excellent customer service ratings from customer surveys.
- Collaborated with team members and contributed to achieve branch monthly and yearly targets.
- Gained knowledge in specific banking procedures which would aid in unique client situations.
- Volunteered with company related fundraisers for not-for-profits United Way and Run for Cure.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Trained new employees on procedures and policies to maximize team performance.
Education
BBA - BUSINESS ADMINISTRATION
MOUNT SAINT VINCENT UNIVERSITY
Halifax, NSSkills
- Active engagement, collaboration and building valued relationships with the team using networking, motivation, delegation and leadership
- Exhibited attention to detail by reviewing documents for accuracy to ensure high-quality deliverables
- Proven ability to learn fast and to work independently using skills including planning and time management
- Ability to adapt to the ever-changing industry and stay up to date regularly on current market trends
- Strategic planning along with clear and strong communication to achieve client's needs and ultimately business needs
- Exceptional customer service skills demonstrated through problem solving and critical thinking
Timeline
Financial Advisor
TD Canada Trust
01.2022 - Current
Financial Services Representative
CIBC
10.2020 - 01.2022
CUSTOMER SERVICE REPRESENTATIVE
CIBC
10.2015 - 09.2020
BBA - BUSINESS ADMINISTRATION
MOUNT SAINT VINCENT UNIVERSITY