Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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CHARISHMA KALLAM

Toronto,ON

Summary

Security Concierge Supervisor with 7+ of experience in elevating service quality and operational efficiency through strategic leadership and innovative problem-solving, and outstanding skills in analyzing, assessing, and managing system resources. Proficient in utilizing tools like Building Link, condo control and MS-Office. Committed to fostering a collaborative and team oriented environment that consistently exceeds resident expectations and in growth and efficiency of an organization.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Security-Concierge Supervisor

EliteResidential Concierge Services
06.2017 - 04.2024
  • Supervise concierge operations, ensuring safety and service standards compliance.
  • Build a strong relationship with property management and condo board members to resolve property issues and boost resident satisfaction.
  • Streamlined front desk operations for increased efficiency and improved guest experiences.
  • Oversee records to management, ensuring accuracy and timely updates for efficiency.
  • Support concierge staff by being their first point for site issues.
  • Ensure that site post orders are accurate, updated regularly, and acknowledged by staff.
  • Work with Area Managers to ensure that contractually obligated services are met.
  • Resolve employee complaints or escalate to Area Manager / HR when necessary.
  • Ensure that all letters are stored in an organized manner and that proper care is taken to ensure that parcels and letters are not misplaced.
  • Review reports/logs daily to identify any issues and update incomplete submissions.
  • Keep an up-to-date record and report on day-to-day operations as directed by the company.
  • Ensure that the Condominium Safety and Emergency Procedures are followed.
  • Create assigned reports for the management.
  • Train, mentor, and motivate staff within the building/site complex, and lead by example.
  • Conducted regular team meetings to discuss performance metrics, areas for improvement, and best practices in customer service.
  • Had good judgement and decision making.
  • Maintain key logs and receipt of keys to trades, Building staff.
  • Program and Manage access access control of the building.
  • Conduct in depth investigations by reviewing CCTV footage to determine access points and identify perpetrators in a timely manner.
  • Replying to the emails received by Property manager and the residents up to date.
  • Managed emergency situations like flood, fire alarms, Trespassers (Homeless), Elevator Entrapments, Medical emergencies.
  • Ensuring the property is kept clean, safe, and attractive

Quality Assurance Technician

Sree Vinayaka Drugs and Intermediates
04.2015 - 10.2016
  • Identifying issues: Identifying and investigating quality issues, and recommending corrective actions
  • Developing test plans: Developing and executing test plans and test cases to ensure product quality
  • Analyzing test results: Analyzing test results and documenting defects
  • Collaborating with stakeholders: Collaborating with developers and other stakeholders to resolve issues
  • Managing programs: Managing quality assurance programs
  • Demonstrated strong attention to detail while performing quality assurance checks on completed work.
  • Delivered high-quality products through rigorous testing procedures and quality assurance practices.
  • Coordinated closely with quality assurance personnel during final product inspection stages.
  • Reviewed code for accuracy and ran tests for quality assurance.
  • Participated in quality assurance initiatives, minimizing risks associated with medical device usage.

Education

Master of Science - Analytical Chemistry - Laboratory Analysis

Lambton College
North York, Ontario
09-2018

Bachelor of Science - Pharmacy

Vignan Pharmacy College
India
05-2015

Skills

  • MS-Office (Excel, Word, PowerPoint, and Outlook)
  • Building Link, Condo-Control
  • Pivot Tables and Statistical Charts
  • Leadership, Communication & Organization skills
  • Problem Solving, Managing & Analyzing Skills
  • Understanding building systems

Languages

English
Full Professional

Certification

Licenses:

CMRAO- Limited License #0068925097-LL

Ontario Private Investigate - Security License,

First-Aid & CPR



Timeline

Security-Concierge Supervisor

EliteResidential Concierge Services
06.2017 - 04.2024

Quality Assurance Technician

Sree Vinayaka Drugs and Intermediates
04.2015 - 10.2016

Licenses:

CMRAO- Limited License #0068925097-LL

Ontario Private Investigate - Security License,

First-Aid & CPR



Master of Science - Analytical Chemistry - Laboratory Analysis

Lambton College

Bachelor of Science - Pharmacy

Vignan Pharmacy College
CHARISHMA KALLAM