Charise Yael Orzales
Edmonton,AB
Overview
7
7
years of professional experience
Work History
Customer Experience Associate
TD Canada Trust
11.2023 - Current
- Process day-to-day banking transactions for clients including deposits, withdrawals, certified cheques, bill payments and other financial queries.
- Assisted clients with updating profiles, such as address, employment, and account type changes, and provided recommendations for banking products or services that best suites clients' needs.
Social Media Manager
La Bosco Bakery & Cafe
10.2023 - Current
- Captures and posts high-quality photos of new drinks and menu items, and consistently updates the cafe's Instagram and Facebook accounts.
- Manages customer messages and regularly updates followers with thelatest offerings and promotions to boost engagement.
Supervisor
La Bosco Bakery & Cafe
06.2022 - 08.2024
- Directed daily cafe operations, ensuring pastries and cakes are restock, merchandise displays were organize and staff performance was guided and supported
- Prepare and serve variety of coffee drinks, efficiently handling POS transactions (cash, card payment, and gift cards), and manage cafe's inventory.
Food and Beverage Server
Metterra Hotel on Whyte
09.2017 - 03.2020
- Guide guests through the menu, processed orders, served food and drinks, manage cash and card transactions, and maintained a clean and organize dining area.
Education
Bachelor of Commerce - Operations Management
University of Alberta
Edmonton, AB06.2024
Skills
- Microsoft Office (Excel, PowerPoint, Access)
- Visual Basic for Applications (VBA)
- Knowledgeable in PowerBi and Tableau
- SQL
- R studio
- Data visualization
- Google Sheets
- Canva
- Adobe Photoshop Express
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
Clubs/Organization
Art Gallery of Alberta/ Volunteer
September 2022- Present, Edmonton, AB
Circle K International/Member
University of Alberta
September 2022- April 2024, Edmonton, AB
Global Brigade the University of Alberta Chapter/Member
University of Alberta
April 2022- April 2024, Edmonton, AB
Global Brigade the University of Alberta Chapter/Treasurer
University of Alberta
September 2021- April 2022, Edmonton, AB
GEF Senior Housing- Kiwanis Place Lodge and Apartments / Covid-19 Screener
2020, Edmonton, AB
Timeline
Customer Experience Associate
TD Canada Trust
11.2023 - Current
Social Media Manager
La Bosco Bakery & Cafe
10.2023 - Current
Supervisor
La Bosco Bakery & Cafe
06.2022 - 08.2024
Food and Beverage Server
Metterra Hotel on Whyte
09.2017 - 03.2020
Bachelor of Commerce - Operations Management
University of Alberta
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