Charif Aouad

Responsibilities:

• Create orders and activate shipments
• Build and assign loads, schedule appointments, track and trace shipments
• Generate invoices and payments, reject and cancel orders, and update and resolve events
• Monitor task boards and assigned email accounts to respond to customer and carrier requests
• Utilize standard operating procedures (SOPs) and your experience to meticulously document events
• Follow through on customer or carrier requests to ensure satisfaction
• Validate and ensure the accuracy of load data in systems according to CHR and customer standards
• Point of escalation for my teammates
• Trained, mentored and motivated employees to maximize team productivity.
• Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
• Trained new employees on operational protocols, significantly reducing onboarding time.
• Implemented customer service standards that increased client satisfaction.
• Facilitated team meetings to discuss operational challenges and brainstorm solutions.
• Implemented new operational procedures, resulting an increase in process efficiency.