Charh Eddine Kichou
Montreal,QC
Summary
Highly motivated sales associate with extensive customer service and sales experience. Armed with a solid foundation of marketing, persuasion and the skills needed to guide clients towards informed financial decisions with a personable and empathetic approach. Hardworking and passionate employee seeking to build meaningful relationships, understanding clients' unique financial goals, and tailoring solutions to meet their specific needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Boucherie Al Khir
08.2022 - Current
- Provide exceptional customer service
- Greet and welcome customers in English and French
- Understand and value customers' needs providing products that suit them
- Answer customers' questions and guide them according to their purchases
- Deal with complaints about shop's products or services
- Answer, screen and forward incoming phone calls
- Help team and ensure successful team spirited environment
- Train and support new employees explaining their tasks, products and shop policies
- Communicate all relevant issues to Manager
English teacher intern
E-planet
05.2022 - 08.2022
- Designed lessons on for students using various teaching methods and modern classroom technologies.
- Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Utilized various teaching techniques and strategies to engage students in learning.
Sales Associate
Superette Kemer
01.2021 - 02.2022
- Assist customers by Providing excellent customer service
- Help customers with special requests or special dietary needs
- Receive and unload deliveries, stock shelves, and ensure products are neatly organized and displayed
- Monitor inventory levels, identify low stock items, and inform appropriate personnel for restocking
- Ensure accurate pricing by labeling items with correct prices and updating their price tags
- Maintain cleanliness and organization of store, including shelves, aisles, and checkout areas
Sales Representative
Cosmétique Joelle
01.2016 - 02.2020
- Identify customer needs and offer product recommendations based on their preferences and skin types
- Acquire in-depth knowledge about cosmetic products available in shop, including their features, ingredients, benefits, and usage instructions
- Engage with customers to initiate conversations, demonstrate product usage, and highlight unique selling points of different cosmetic items
- Build and maintain strong relationships with customers by providing personalized service, following up on purchases, and addressing any concerns
- Use persuasive selling techniques to influence customers' buying decisions and achieve sales targets
- Take responsibility in creating and managing online page for posting and sharing products
Education
Master of Arts - Teachers of English As A Second/Foreign Language
UQAM (Université Du Quebec A Montreal)
Montreal, Canada01.2025
Master of Arts - Teachers of English As A Second/Foreign Language
University of Abou Bekr Belkaid
Tlemcen, Algeria09.2020
Skills
- Customer Service
- Skilled Communicator
- Persuasive
- Marketing
- Team-minded Leader
- Responsible
- Organized
- Sociable
- Confident
- Productive
- Multitasking
- Microsoft office
Languages
English
Native or Bilingual
French
Full Professional
Arabic
Native or Bilingual
Certification
Certificate of 'Psychological First Aid' (2022)
Psychological first aid training by professionals and teachers from UQAM University
Certificate of 'Global Understanding' for promoting peace through a course in English (2018)
Communication training from Abou Bekr Belkaid university In accordance with international universities (East Carolina, Henan Polytechnic, University of Jammu)
Accomplishments
- Ensure communication between faculty staff and the student body
- Represent students in meetings with the head of the department, faculty or the dean
- improve students learning experience by listening to their interests and complaints
- As an assignment for Communicative Language Teaching course (CLT)
Delegate of the cohort at university (2015 - 2020)
Teaching Oral Expression sessions for 3rd-year students (2020)
Interests
Musician and Singer :
- member in ‘EL Mouahidia Association' musical group for Andalusian traditional music participated in national and international festivals (2009 - 2018)
Tourist Guide :
- member in ‘EL Mouahidia Association' for saving historical, cultural and tourist patrimony (2017 - 2022)
Timeline
Sales Associate
Boucherie Al Khir
08.2022 - Current
English teacher intern
E-planet
05.2022 - 08.2022
Sales Associate
Superette Kemer
01.2021 - 02.2022
Sales Representative
Cosmétique Joelle
01.2016 - 02.2020
Master of Arts - Teachers of English As A Second/Foreign Language
UQAM (Université Du Quebec A Montreal)
Master of Arts - Teachers of English As A Second/Foreign Language
University of Abou Bekr Belkaid
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