Charlene De Freitas-Johnson
Cambridge,Choose...
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Food Service Worker
Sangre Grande Hospital
06.2020 - 07.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
REGISTRY CLERK
POS General Hospital, Port of
05.1999 - 09.1999
- Successfully managed high volume of incoming calls from patients, insurance companies, and other healthcare providers
- Developed strong customer service skills to ensure a pleasant experience for patients and families during the registration process
- Demonstrated proficiency in using electronic health records systems to update patient information quickly and accurately
- Ensured that all documents related to patient registration were properly completed, signed, dated, filed, and stored securely
- Updated database regularly with changes in patient information such as address or contact numbers.
- Updated records with new information
- Maintained accuracy of records by verifying accuracy of data in records
- Followed confidentially regulations to maintain privacy
- Assisted with typing, data entry, and answering incoming calls as required
Waitress
Pizza Hut Valsayn
01.1994 - 04.1994
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Greeted and escorted guests to tables, fostering warm welcome
- Thoroughly cleaned assigned station before end of shift including wiping down surfaces and stocking items as needed
- Assisted customers with menu selections and answered questions regarding food items and beverages
- Restocked condiments, silverware, napkins., throughout the shift as needed for optimal guest satisfaction
- Cleared dishes promptly after each course was completed while ensuring table settings were reset properly.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Kept server areas clean and stocked to increase efficiency while working tables
- Greeted new customers, discussed specials, and took drink orders
- Used cash registers and credit card machines to cash out customers
SOLE CAREGIVER OF ELDERLY RELATIVE, Aging
07.1990 - 06.1993
- Provided or assisted in routine house cleaning, meal preparation, and laundry
- Observed and reported changes in client condition to facilitate nursing intervention
- Helped with bathing and dressing to support resident personal care needs
- Administered prescribed medications on time and accurately according to doctor's orders
- Maintained a clean environment within the client's home by performing light housekeeping duties.
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Strengthened communication skills through regular interactions with others
- Proved successful working within tight deadlines and a fast-paced environment
Education
Some College (No Degree) - Personal Support Worker
Sheridan College
Mississauga, ONBachelor of Science - HUMAN ECOLOGY (NUTRITION AND DIETETICS)
The University of The West Indies
St Augustine Trinidad And TobagoHIGH SCHOOL DIPLOMA -
Success Laventille Composite
Skills
- Patient Education
- Dietary Counseling
- Plan FoodService Operations
- Diet Modification
- Customer Service
- Healthy Eating
- Quality Assurance
- Food Quality
- Chronic Disease Management
- Counsel Clients
- Food Service Staff Management
- Food Safety and Sanitation
- Nutritional Assessment
Certification
Registered Dietitian Trinidad and Tobago
Food Handlers Certificate
Preceptor Resource and Education Certificate in Long Term Care
Worker Health and Safety Awareness (Ministry Of Labor Certificate)
Languages
English
Full Professional
Timeline
Food Service Worker
Sangre Grande Hospital
06.2020 - 07.2023
REGISTRY CLERK
POS General Hospital, Port of
05.1999 - 09.1999
Waitress
Pizza Hut Valsayn
01.1994 - 04.1994
SOLE CAREGIVER OF ELDERLY RELATIVE, Aging
07.1990 - 06.1993
Some College (No Degree) - Personal Support Worker
Sheridan College
Bachelor of Science - HUMAN ECOLOGY (NUTRITION AND DIETETICS)
The University of The West Indies
HIGH SCHOOL DIPLOMA -
Success Laventille Composite
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